Has anyone else run into a customer installing one of these?  If yes, have
you found it to be a disaster like I have?

 

Netgear makes this sound like it has "universal compatibility" with ISP
supplied routers and will turn any router into a mesh system, the customer
said they had bought a mesh system while in fact this is a range extender.

 

The main problem we are having is that unlike a lot of range extenders which
have a different SSID like Netgear87-5G-EXT, this one uses the same SSID as
the main router.  But when customer's devices try to roam between the router
and the extender, they alternately use their own MAC address and the MAC
address of the extender.  This is causing all sorts of DHCP and ARP errors,
IP address conflicts, etc.  Just adding the "mesh" extender to another brand
of router doesn't seem to achieve handoff or roaming between the router and
the extender.

 

Customer called complaining their Internet was intermittent and they were
getting "kicked off", only after we saw the strange errors and a device
called EX6400V2 did they mention they had bought a "mesh system".

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