A survey we quote states that 85% of consumers have a much higher opinion
of the business if they can interact with them via text. We are in the
middle of an application that adds some intelligence to the process. Twilio
is a robust thing if you get their Flex product.

On Tue, Apr 7, 2020 at 8:22 AM Timothy Steele <timothy.pct...@gmail.com>
wrote:

> Twilio CRM plugin it would cross-match the number with the account and you
> can create automation like that
>
> so it is very possible
>
> I have noticed a trend of clients wanting support via SMS
>
>  tried to offer that as a service for WISPs using Google Voices number but
> I did not get any takers
>
> On Tue, Apr 7, 2020 at 6:23 AM Ken Hohhof <af...@kwisp.com> wrote:
>
>> Because obviously you have a cellphone and their phone number is in your
>> Contacts.  I'm sure Fortune 500 companies have a cellphone on the
>> receptionist's desk as their main phone.
>>
>>
>> -----Original Message-----
>> From: AF <af-boun...@af.afmug.com> On Behalf Of Nate Burke
>> Sent: Monday, April 6, 2020 4:31 PM
>> To: Animal Farm <af@af.afmug.com>
>> Subject: [AFMUG] SMS Messages
>>
>> Why do customers send an SMS message to the main office number.  But then
>> don't even say who they are?  I just got one in,  All it says is 'I need
>> to
>> update my credit card'  No other info, no Name, nothing.....
>>
>> Do people think SMS is some sort of magic, and we as the internet wizards
>> will just magically know who they are.
>>
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Lewis Bergman
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