Twilio CRM plugin it would cross-match the number with the account and you
can create automation like that

so it is very possible

I have noticed a trend of clients wanting support via SMS

 tried to offer that as a service for WISPs using Google Voices number but
I did not get any takers

On Tue, Apr 7, 2020 at 6:23 AM Ken Hohhof <af...@kwisp.com> wrote:

> Because obviously you have a cellphone and their phone number is in your
> Contacts.  I'm sure Fortune 500 companies have a cellphone on the
> receptionist's desk as their main phone.
>
>
> -----Original Message-----
> From: AF <af-boun...@af.afmug.com> On Behalf Of Nate Burke
> Sent: Monday, April 6, 2020 4:31 PM
> To: Animal Farm <af@af.afmug.com>
> Subject: [AFMUG] SMS Messages
>
> Why do customers send an SMS message to the main office number.  But then
> don't even say who they are?  I just got one in,  All it says is 'I need to
> update my credit card'  No other info, no Name, nothing.....
>
> Do people think SMS is some sort of magic, and we as the internet wizards
> will just magically know who they are.
>
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