Wow that is odd. Normally Calix is right on the ball with us. From: Tushar Patel Sent: Tuesday, January 28, 2020 9:05 AM To: 'AnimalFarm Microwave Users Group' Subject: Re: [AFMUG] Calix (was RE: Google/Nest WiFi speedtest)
My experience with Calix sales people is horrendous!! They don’t return calls or email weeks at a time!! Can’t even get a quote out of this guys!! I hope that is not how their supports works too. How can you do business with a company who can’t even give a quote and what I have heard is everyone gets different price too!! Tushar From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Ryan Hill Sent: Tuesday, January 28, 2020 7:24 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Calix (was RE: Google/Nest WiFi speedtest) Mike’s our Sales Rep, he relocated to Kentucky. I can share your contact info with him if you’d like Ryan Hill Operations Manager Amplex Internet (419)837-5015 Ext 1047 www.amplex.net On Jan 27, 2020, at 6:38 PM, Mike Hammett <af...@ics-il.net> wrote: Yeah, Mike did live in Naperville. I forget at times that there's a cluster of people on the list that know where Naperville is. I've worked with Liz as well. I've attached her information here. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ------------------------------------------------------------------------------ From: "Ken Hohhof" <af...@kwisp.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Monday, January 27, 2020 5:21:48 PM Subject: Re: [AFMUG] Calix (was RE: Google/Nest WiFi speedtest) I remember talking to a Mike Carpinelli at a WISPAmerica, I’d have to dig out his card, but I think you’re right he lived in Naperville or something. But I also remember various “team” members named Liz, Brian, Scott. I don’t remember who did what. I think Liz, maybe last name Christie, was Great Lakes region manager? But they should be easy enough to contact and find out who to deal with. First step: NDA. From: AF <af-boun...@af.afmug.com> On Behalf Of Mike Hammett Sent: Monday, January 27, 2020 12:09 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Calix (was RE: Google/Nest WiFi speedtest) Hrm, he must have moved. He used to live not far from me. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ------------------------------------------------------------------------------ From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Monday, January 27, 2020 11:21:01 AM Subject: Re: [AFMUG] Calix (was RE: Google/Nest WiFi speedtest) That's my guy for Ohio. He lives in Kentucky. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Sat, Jan 25, 2020 at 9:13 AM Mike Hammett <af...@ics-il.net> wrote: Mike's my regional guy. He's probably yours too. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ---------------------------------------------------------------------------- From: "Jason McKemie" <j.mcke...@veloxinetbroadband.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Friday, January 24, 2020 2:52:12 PM Subject: Re: [AFMUG] Calix (was RE: Google/Nest WiFi speedtest) Gotcha, thanks. So you are buying your hardware direct from Calix? Do you have a contact there? On Fri, Jan 24, 2020 at 1:59 PM Darin Steffl <darin.ste...@mnwifi.com> wrote: Calix used to be an add-on at $50 upfront and $10 per month. We've since increased all our plans $10 per month and now the first router is FREE and customers love it. If they need a mesh, it's just $5 per month, nothing upfront. This has gotten our take rates 99% for new customers and we've had great luck upgrading existing customers too because they get a speed increase and a free router for just $10 more with our new plans. On Fri, Jan 24, 2020 at 1:47 PM Jason McKemie <j.mcke...@veloxinetbroadband.com> wrote: So are you including this as part of the service or is it an add-on? Do you charge an upfront fee? On Fri, Jan 24, 2020 at 11:52 AM Darin Steffl <darin.ste...@mnwifi.com> wrote: I didn't find it hard to get 1000+ of these deployed over 2 years. We are a small wisp and we've only emailed existing customers about it twice and many switch to it. Also anytime a customer calls and doesn't have one, we upsell. On Fri, Jan 24, 2020, 11:27 AM Ken Hohhof <af...@kwisp.com> wrote: Calix CPE is probably an easier decision for a FISP, or for a new WISP just starting deployment, or for a big provider that deploys a pallet load of routers every day. For an established small WISP with maybe a couple thousand existing customers and a modest number of new customers monthly, converting to Calix and meeting their minimums for cloud features can be troublesome. It’s also easier for a big carrier to just put a team of people from their CPE department on getting it done. For a small WISP, it’s one more project for the head techie. From: AF <af-boun...@af.afmug.com> On Behalf Of Jason McKemie Sent: Friday, January 24, 2020 10:51 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Google/Nest WiFi speedtest Last time I checked the 844E + Calix ONT was actually cheaper than the 844G. On Friday, January 24, 2020, Josh Luthman <j...@imaginenetworksllc.com> wrote: Hard disagree. The 844G is *CHEAP* compared to ONT+WiFi Router in terms of hardware. Having one box/troubleshoot point is a nice cost savings, too. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Jan 24, 2020 at 9:31 AM Mike Hammett <af...@ics-il.net> wrote: There's no way Calix will get a dime from me. Everything is so expensive compared to alternatives. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ---------------------------------------------------------------- From: "Jason McKemie" <j.mcke...@veloxinetbroadband.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Thursday, January 23, 2020 12:29:01 PM Subject: Re: [AFMUG] Google/Nest WiFi speedtest What does Calix get you for on the management? I've been looking into some options for managed routers, and I like the 844E, but Calix is pretty proud of their management platform and it just doesn't make a lot of sense for the number of managed routers we would be deploying right now. I'm wondering if anyone out there has any experience with Ubiquiti's Dream Machine (unfortunate name, since Sony has been using it for a couple of decades). At least Ubiquiti has a management platform that I don't need to sacrifice my firstborn for. On Thu, Jan 23, 2020 at 11:47 AM Darin Steffl <darin.ste...@mnwifi.com> wrote: Guys, Start heavily pushing managed routers. We're all Calix with 804mesh and we include the first router free in all our plans. Makes a huge difference. Google wifi is bad because there's no way to manually set the 5ghz channel away from our radio. We have one customer we told this and that their service will stink until they switch to our router or get a different mesh system like orbi where you can still set the channel manually. We also do not support any speedtest except speedtest.net and selecting one server we like. Also they have to be hardwired to the POE or we won't respond to their tests. This eliminates much of the back and forth wifi speedtests. On Thu, Jan 23, 2020, 11:34 AM Matt Hoppes <mattli...@rivervalleyinternet.net> wrote: I've had a slew of wifi related calls this week. Plug in, no issue. WiFi -- interference - customer needs to get a dual band router, or it's so bad it's just not fixable. I really just want to tell folks "WiFi is not supported on our service, use at your own risk"... but of course, I can't do that. On 1/23/20 11:54 AM, Ken Hohhof wrote: > Anybody know if the speedtest built into the Google and Nest WiFi mesh > routers use the same M-Lab speedtest as the one a Google search sends > you to? Their FAQ seems to indicate it is different and tests to > Youtube servers. > > Apparently they have a feature where customers can set it up to > periodically test their speed, and now I have customers calling in to > report that their router says they aren’t getting the speed they’re > paying for. We burn a bunch of time checking all the stats, including > Preseem which shows no problems at all and actual traffic consistently > to the speed plan they’re on. When asked what they were trying to do > that was slow or when they ran the speedtest, they can’t cite any > problems and the speedtests were done days ago and they are just > reviewing the Google report. > > One guy said the Google report indicated his dish moved in a windstorm > so we needed to come out and fix it. We have all sorts of graphs on his > signal, SNR, etc. and his dish had not moved. We had however moved this > tower onto Preseem for bandwidth management around that time. Everyone > else is seeing better performance as a result, video streaming, gaming > and web browsing now play nice together. I’m wondering if somehow the > Google speedtest doesn’t like the Preseem algorithms (FQ-CODEL + AQM), > or if their speedtest is just flakey. > > I don’t have a Google or Nest WiFi to test with. We have a whole list > of other reasons why we hate them. Generally we tell customers not to > buy them unless they are on a 3.65 GHz AP, but customers like to say > screw you and then still expect you to be responsible for their bad > decisions. (Like the customers who select the cheap plan despite being > told it is too slow to watch streaming video, and then call to complain > about streaming video.) > > Other reasons we hate them: > > - no dedicated backhaul channel, compared to (for example) Netgear Orbi > > - only 1 or 2 Ethernet ports > > - requires Google account and app > > - requires cloud > > - uses Google DNS by default > > - tell me they’re not doing data mining > > - puck and point terminology is goofy, reminiscent of Apple and their > airports and time capsules > > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com <ContactsPlus Google-CSV of Liz Christie at 2020-01-27 23.37.37 GMT.csv>-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -------------------------------------------------------------------------------- -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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