Wi-Fi soup like interference?? We split the bands so customers have a 2G and 5G option and we tell them if they want good wifi with fast speeds, connect their stuff to 5G. If the signal is weak to their device, we tell them they need a mesh.
In most towns we serve, 2.4 is trashed so we're very clear they should expect poor speeds if they connect to that band on the router. On Thu, Jan 23, 2020, 11:53 AM Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > Managed Router: We do, but then the wifi soup becomes "my problem", how > do you handle that? > > On 1/23/20 12:46 PM, Darin Steffl wrote: > > Guys, > > > > Start heavily pushing managed routers. We're all Calix with 804mesh and > > we include the first router free in all our plans. > > > > Makes a huge difference. > > > > Google wifi is bad because there's no way to manually set the 5ghz > > channel away from our radio. We have one customer we told this and that > > their service will stink until they switch to our router or get a > > different mesh system like orbi where you can still set the channel > > manually. > > > > We also do not support any speedtest except speedtest.net > > <http://speedtest.net> and selecting one server we like. Also they have > > to be hardwired to the POE or we won't respond to their tests. This > > eliminates much of the back and forth wifi speedtests. > > > > On Thu, Jan 23, 2020, 11:34 AM Matt Hoppes > > <mattli...@rivervalleyinternet.net > > <mailto:mattli...@rivervalleyinternet.net>> wrote: > > > > I've had a slew of wifi related calls this week. Plug in, no issue. > > WiFi -- interference - customer needs to get a dual band router, or > > it's > > so bad it's just not fixable. > > > > I really just want to tell folks "WiFi is not supported on our > service, > > use at your own risk"... but of course, I can't do that. > > > > On 1/23/20 11:54 AM, Ken Hohhof wrote: > > > Anybody know if the speedtest built into the Google and Nest WiFi > > mesh > > > routers use the same M-Lab speedtest as the one a Google search > > sends > > > you to? Their FAQ seems to indicate it is different and tests to > > > Youtube servers. > > > > > > Apparently they have a feature where customers can set it up to > > > periodically test their speed, and now I have customers calling > > in to > > > report that their router says they aren’t getting the speed > they’re > > > paying for. We burn a bunch of time checking all the stats, > > including > > > Preseem which shows no problems at all and actual traffic > > consistently > > > to the speed plan they’re on. When asked what they were trying > > to do > > > that was slow or when they ran the speedtest, they can’t cite any > > > problems and the speedtests were done days ago and they are just > > > reviewing the Google report. > > > > > > One guy said the Google report indicated his dish moved in a > > windstorm > > > so we needed to come out and fix it. We have all sorts of graphs > > on his > > > signal, SNR, etc. and his dish had not moved. We had however > > moved this > > > tower onto Preseem for bandwidth management around that time. > > Everyone > > > else is seeing better performance as a result, video streaming, > > gaming > > > and web browsing now play nice together. I’m wondering if > > somehow the > > > Google speedtest doesn’t like the Preseem algorithms (FQ-CODEL + > > AQM), > > > or if their speedtest is just flakey. > > > > > > I don’t have a Google or Nest WiFi to test with. We have a whole > > list > > > of other reasons why we hate them. Generally we tell customers > > not to > > > buy them unless they are on a 3.65 GHz AP, but customers like to > say > > > screw you and then still expect you to be responsible for their > bad > > > decisions. (Like the customers who select the cheap plan despite > > being > > > told it is too slow to watch streaming video, and then call to > > complain > > > about streaming video.) > > > > > > Other reasons we hate them: > > > > > > - no dedicated backhaul channel, compared to (for example) > > Netgear Orbi > > > > > > - only 1 or 2 Ethernet ports > > > > > > - requires Google account and app > > > > > > - requires cloud > > > > > > - uses Google DNS by default > > > > > > - tell me they’re not doing data mining > > > > > > - puck and point terminology is goofy, reminiscent of Apple and > > their > > > airports and time capsules > > > > > > > > > > -- > > AF mailing list > > AF@af.afmug.com <mailto:AF@af.afmug.com> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > >
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