Also, people that don't know how to use reply-all. They use it when they don't need to, or don't use it when they should.
Also, people that start "new" threads on mailing lists by replying to an existing e-mail and then changing all of the content in the message to be something else. That jacks up the threading. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Nate Burke" <n...@blastcomm.com> To: "Animal Farm" <af@af.afmug.com> Sent: Monday, July 1, 2019 6:08:52 AM Subject: [AFMUG] OT: Email Etiquette So I've noticed a slide recently of what I would consider 'Email Etiquette' Customers send an email with no subject line. Or reply to an old email, with a new topic. EG: our billing system sends out automated invoices. A customer will just reply to one of those emails, weeks later, with a service issue. Doesn't bother to change the subject line or anything. Another common email is just an email with the text "my internet is down" No name/address/phone, anything else identifiable. sometimes the email they use is in our system and we can find it that way, other times not. At some point I must have learned how to use email, I'm guessing people no longer learn that. And don't get me started on the people that text the main office number. I mean, we do get the SMS messages, but again, usually it's just a text like 'Internet is not working' With nothing else to know who it is. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
