That’s a red herring. When people engage with your post it boosts it up other
people’s news feeds.
Sounds like we need a social media session at wispamerica.
Lots of bad information flowing around here.
> On Mar 10, 2019, at 12:16 PM, Ken Hohhof <af...@kwisp.com> wrote:
>
> That opens up a broader issue of Facebook as a business media platform. We
> use it mostly as a one-to-many broadcast medium, basically instead of a blog.
> I find at least 4 things dissatisfying:
>
> - Only works if recipient has a Facebook account (in other words, let’s FB
> aggressively mine their data)
> - Posts are very ephemeral, anybody who hasn’t seen you post in the first
> hour will never see it
> - Not indexed by search engines, so it doesn’t matter if you posted a great
> answer to someone’s question a week ago
> - Oriented around public sharing, not private messaging (why Zuckerberg is
> getting his ass whipped by the Snapchats and WeChats of the world)
>
> Our FB posts should really be a blog, but I’m not sure that would be
> successful. Blogs are kind of in decline, it would probably have to be a
> podcast or Youtube videos.
>
>
> From: AF <af-boun...@af.afmug.com> On Behalf Of Bill Prince
> Sent: Sunday, March 10, 2019 10:57 AM
> To: AnimalFarm Microwave Users Group <af@af.afmug.com>
> Subject: Re: [AFMUG] customer messaging alternatives to FB
>
>
> I will never have a facebook account.
>
> Does that mean you can't reach me, or does it mean that I end up with more of
> a life?
>
> --
> bp
> part15sbs{at}gmail{dot}com
>
>
> On Sun, Mar 10, 2019 at 8:49 AM Matt Hoppes
> <mattli...@rivervalleyinternet.net> wrote:
> Why is Facebook messaging bad?
>
> We use it like chat. It integrates with our ticket system (zendesk). It’s
> great.
>
> Almost everyone has a FB account. It’s a free chat system for
> support/information.
>
> I don’t see the issue.
>
> On Mar 10, 2019, at 11:43 AM, Ken Hohhof <af...@kwisp.com> wrote:
>
> Since Zuckerberg’s blog post about the future of messaging on Facebook, there
> has been a lot of discussion about how young people especially dislike the
> public post approach of social media platforms like Facebook and prefer
> alternatives like Snapchat and WeChat.
>
> Occasionally we get customers sending us a PM on Facebook, trying to use it
> like tech support chat. We find it to be very inefficient, and try to get
> them to email us or call, but most of the time they just engage in a series
> of back-and-forth Facebook messages. This morning we got a message “I have a
> question, can you help?” I don’t know, what’s the question?
>
> Unfortunately, Facebook seems to be the only social media app or platform
> widely used by our not-so-young not-so-savvy customer base. At least as far
> as we know. Maybe they are going crazy on Snapchat, Instagram, Slack,
> WeChat, Twitter, or some other platform we don’t use.
>
> Are you folks finding something other than Facebook for your customers to
> contact you with private messages? Maybe not a public platform at all but
> some kind of chat feature on your website? But chat needs 24x7 staffing and
> that means outsourcing or a chatbot, not sure I want to do that. We do have
> a “contact us” form on the mobile version of our website, and sometimes
> people do use that, but that only works if they answer their phone and/or
> check their email.
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