Most website integrated chats have a setting so that it provides an
auto-responder after business hours
<https://atheral.com/>
Daniel White
Co-Founder - Business Development & Operations
direct: +1 (702) 470-2766
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Ken Hohhof wrote on 3/10/19 09:43:
Since Zuckerberg’s blog post about the future of messaging on
Facebook, there has been a lot of discussion about how young people
especially dislike the public post approach of social media platforms
like Facebook and prefer alternatives like Snapchat and WeChat.
Occasionally we get customers sending us a PM on Facebook, trying to
use it like tech support chat. We find it to be very inefficient, and
try to get them to email us or call, but most of the time they just
engage in a series of back-and-forth Facebook messages. This morning
we got a message “I have a question, can you help?” I don’t know,
what’s the question?
Unfortunately, Facebook seems to be the only social media app or
platform widely used by our not-so-young not-so-savvy customer base.
At least as far as we know. Maybe they are going crazy on Snapchat,
Instagram, Slack, WeChat, Twitter, or some other platform we don’t use.
Are you folks finding something other than Facebook for your customers
to contact you with private messages? Maybe not a public platform at
all but some kind of chat feature on your website? But chat needs
24x7 staffing and that means outsourcing or a chatbot, not sure I want
to do that. We do have a “contact us” form on the mobile version of
our website, and sometimes people do use that, but that only works if
they answer their phone and/or check their email.
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