How many people take you up on that?
When I did managed routers for $5/month we sold that to about 40% of
internet customers.....but we weren't trying hard to sell them.
$10/month sounds like a lot, but maybe I'm wrong.
On 12/20/2018 5:01 PM, ch...@wbmfg.com wrote:
We have no problem renting 844 routers for $10/month all day long. We
have thousands of them out on this plan and our CSRs get a spiff for
pushing them. Easy money. And really a great deal for the customer
that wants the peace of mind that it offers.
*From:* Mark Radabaugh
*Sent:* Thursday, December 20, 2018 2:47 PM
*To:* AnimalFarm Microwave Users Group
*Subject:* Re: [AFMUG] support for customer IoT
Sell a managed router service for whatever you think it’s worth. If
the customer pays for the service help them get it working.
Unfortunately if they don’t pay for it you still get to help them
:-) With any kind of luck you make enough off the customers paying
that you never hear from that it makes up for the ones that make you
crazy.
Mark
On Dec 20, 2018, at 2:16 PM, Ken Hohhof <af...@kwisp.com> wrote:
I got my first support request today for a customer hooking up a
robot vacuum. I guess people need to check remotely during the day
to see how the vacuuming is going? Or the vacuum wants to watch
Netflix? Anyway, vacuum company support is telling him it’s a
firewall problem. Of course, it’s always your ISP is blocking it.
I’m guessing he hasn’t even gotten it to connect to his WiFi.
Anyway, what do you guys do as far as support for smart vacuums,
toasters, light bulbs, etc.? I can see this getting out of hand real
quick, as people buy dozens of little Internet connected appliances,
and want to call their ISP each time. A lot of these may be $25
impulse buys, so I doubt we could make it into a revenue source even
if we wanted to. Maybe you could charge a flat rate per month for
IoT support, but it still seems like a money losing proposition if it
takes off, unless you can outsource it to India.
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