We get those types of calls all the time, some of our ISPs want us to just support them and some don't. For those that do we have developed a LAN specialist team that helps them with those issues. We make it clear to the customer that the issue is not with their ISP, but that we will still help them. If you have a managed router it does make this much easier.
Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus> [Utah 100] [fast50-01] [Inc 5000] From: AF <af-boun...@af.afmug.com> On Behalf Of Ken Hohhof Sent: Thursday, December 20, 2018 12:16 PM To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com> Subject: [AFMUG] support for customer IoT I got my first support request today for a customer hooking up a robot vacuum. I guess people need to check remotely during the day to see how the vacuuming is going? Or the vacuum wants to watch Netflix? Anyway, vacuum company support is telling him it's a firewall problem. Of course, it's always your ISP is blocking it. I'm guessing he hasn't even gotten it to connect to his WiFi. Anyway, what do you guys do as far as support for smart vacuums, toasters, light bulbs, etc.? I can see this getting out of hand real quick, as people buy dozens of little Internet connected appliances, and want to call their ISP each time. A lot of these may be $25 impulse buys, so I doubt we could make it into a revenue source even if we wanted to. Maybe you could charge a flat rate per month for IoT support, but it still seems like a money losing proposition if it takes off, unless you can outsource it to India.
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