Hello,
Thanks for the logs. Since this seems to be happening to you consistently,
I've contacted our engineering team to see if they're able to take a look
at what might be going wrong. I'll let you know when I hear something.
Regards,
Mike, AdWords API Team
On Friday, April 15, 2016 at 10:14:51 AM UTC-4, fischi wrote:
>
> HI Umesh,
>
> thank you for taking a look at that.
> Unfortunately, the error still persists, (got the same error last week
> also, but do not have the RequestID anymore)
> I will attach the Logs and SOAPs below. The RequestId
> is 00053086979d98800ac2ec48b6010010
>
> Have a nice Weekend!
>
> Cheers,
>
> Thomas
>
>
> [Apr 15 2016 14:11:51.000000 - ERROR] effectiveUser=
> service=CustomerService method=get operators={} responseTime=203
> requestId=00053086979d98800ac2ec48b6010010 operations=0 units= server=
> adwords.google.com isFault=true faultMessage=[RequestError.UNKNOWN @ ]
>
>
>
> [Apr 15 2016 14:11:51.000000 - ERROR] POST
> /api/adwords/mcm/v201509/CustomerService HTTP/1.1
> Host: adwords.google.com
> Connection: Keep-Alive
> User-Agent: PHP-SOAP/5.5.33-nmm1, gzip
> Accept-Encoding: gzip, deflate
> Content-Encoding: gzip
> Content-Type: text/xml; charset=utf-8
> SOAPAction: ""
> Content-Length: 322
> Authorization: Bearer
> ya29..xQKMDwXdvobRPmG12Xaq9Al0LOoJtyeiLkRZuLkhDnMZahwwUgVecWBFkQKB_hBjx74
>
> <?xml version="1.0" encoding="UTF-8"?>
> <SOAP-ENV:Envelope xmlns:SOAP-ENV="
> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="
> https://adwords.google.com/api/adwords/mcm/v201509"; xmlns:ns2="
> https://adwords.google.com/api/adwords/cm/v201509";>
> <SOAP-ENV:Header>
> <ns1:RequestHeader>
> <ns2:developerToken>XXXXX</ns2:developerToken>
> <ns2:userAgent>my.omp-tools.at:OMPTools:V0.1 (AwApi-PHP/7.0.0,
> Common-PHP/7.0.0, PHP/5.5.33-nmm1)</ns2:userAgent>
> </ns1:RequestHeader>
> </SOAP-ENV:Header>
> <SOAP-ENV:Body>
> <ns1:get/>
> </SOAP-ENV:Body>
> </SOAP-ENV:Envelope>
>
> HTTP/1.1 500 Internal Server Error
> Content-Type: text/xml; charset=UTF-8
> Content-Encoding: gzip
> Date: Fri, 15 Apr 2016 14:11:51 GMT
> Expires: Fri, 15 Apr 2016 14:11:51 GMT
> Cache-Control: private, max-age=0
> X-Content-Type-Options: nosniff
> X-Frame-Options: SAMEORIGIN
> X-XSS-Protection: 1; mode=block
> Server: GSE
> Transfer-Encoding: chunked
>
> <?xml version="1.0"?>
> <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
> <soap:Header>
> <ResponseHeader xmlns:ns2="
> https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
> https://adwords.google.com/api/adwords/mcm/v201509";>
> <ns2:requestId></ns2:requestId>
>
> <ns2:serviceName>CustomerService</ns00053086979d98800ac2ec48b60100102:serviceName>
> <ns2:methodName>get</ns2:methodName>
> <ns2:operations>0</ns2:operations>
> <ns2:responseTime>203</ns2:responseTime>
> </ResponseHeader>
> </soap:Header>
> <soap:Body>
> <soap:Fault>
> <faultcode>soap:Server</faultcode>
> <faultstring>[RequestError.UNKNOWN @ ]</faultstring>
> <detail>
> <ApiExceptionFault xmlns="
> https://adwords.google.com/api/adwords/mcm/v201509"; xmlns:ns2="
> https://adwords.google.com/api/adwords/cm/v201509";>
> <ns2:message>[RequestError.UNKNOWN @ ]</ns2:message>
>
> <ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type>
> <ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
> xsi:type="ns2:RequestError">
> <ns2:fieldPath/>
> <ns2:trigger/>
> <ns2:errorString>RequestError.UNKNOWN</ns2:errorString>
> <ns2:ApiError.Type>RequestError</ns2:ApiError.Type>
> <ns2:reason>UNKNOWN</ns2:reason>
> </ns2:errors>
> </ApiExceptionFault>
> </detail>
> </soap:Fault>
> </soap:Body>
> </soap:Envelope>
>
>
> Am Donnerstag, 14. April 2016 16:17:41 UTC+2 schrieb Umesh Dengale:
>>
>> Hello,
>>
>> Thanks for providing SOAP XML request and response logs. Most of the time
>> above type of error is transient. Could you please retry above API call?
>> Let us know the requestId if error occurs.
>>
>> Regards,
>> Umesh, AdWords API Team.
>>
>
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