Hello Jeremy,
It sounds like a local configuration issue rather than a library issue to me, but let's keep investigating. Can you please send full logs for the error to me over email? Also, I suggest trying the curb backend as well. It is a native backend and may work better in mac env. To try it, install curb gem and set the configuration file as follows: :service: [...] [:authentication] [...] :connection: :adapter: :curb -Danial, AdWords API Team. On Thursday, December 27, 2012 5:21:48 PM UTC+4, Jeremy Aube wrote: > > It looks like updating OpenSSL didn't work. We had SSL errors on the 25th > as well as this morning (the 27th). > > I had left a few posts, but it looks like those were deleted for some > reason, possibly because I posted the backtrace for the latest error. > Rather than doing that again, I'll just point out the main differences: > > 1. The error is now 'read server hello A' instead of 'read server session > ticket A'. > 2. The error now occurs in session.rb, line 302, in 'connect', which is a > file in the httpclient gem. > 3. The next several lines are all from httpclient instead of net/http. > 4. The google-ads-common lines are from 0.8.2 instead of 0.8.0. > 5. The google-adwords-api lines are from 0.7.2 instead of 0.7.1. > > I'm not sure what else to try at this point. The adwords_xml.log file > contains a large gap while these are occurring, so either no SOAP > requests/responses are being made when the errors occur or they're not > being recorded. > > Jeremy > > > On Monday, December 24, 2012 8:17:36 AM UTC-5, Jeremy Aube wrote: >> >> Just to follow up on this, updating to the latest version of OpenSSL >> seems to have fixed the issue. We haven't had any SSL errors for 2 days now. >> >> On Monday, December 17, 2012 8:54:21 AM UTC-5, Jeremy Aube wrote: >>> >>> Right now we're wrapping the calls with code to keep retrying the calls >>> until they succeed, or fail too many times. >>> >>> >>> On Tuesday, December 11, 2012 5:34:56 AM UTC-5, Nilesh Avhad wrote: >>>> >>>> Hi Jeremy, >>>> >>>> I am facing a similar issue. How did you resolve this? >>>> >>>> Regards, >>>> Nilesh >>>> >>>> On Friday, 7 December 2012 18:47:20 UTC+5:30, Jeremy Aube wrote: >>>>> >>>>> Hi Danial, >>>>> >>>>> We checked the logs and it looks like no requests are being made >>>>> during the time when the errors occur. We had a 2 hour gap this morning >>>>> where no requests or responses were recorded, which happened at the time >>>>> time as all the errors. The errors also seem to be coinciding with >>>>> increased network activity on our side, so it seems very likely at this >>>>> point that it's an issue on our side rather than with the AdWords API or >>>>> the ruby client library. >>>>> >>>>> Thanks for your help! >>>>> >>>>> On Wednesday, December 5, 2012 4:16:23 AM UTC-5, AdWords API Advisor >>>>> wrote: >>>>>> >>>>>> Hello Jeremy, >>>>>> >>>>>> >>>>>> Can you please send me full debug output logs for such a request over >>>>>> email (please make sure not to share it with the whole group as it >>>>>> may >>>>>> contain sensitive information). >>>>>> >>>>>> >>>>>> -Danial, AdWords API Team. >>>>>> >>>>>> >>>>>> Original Message Follows: >>>>>> ------------------------ >>>>>> From: Jeremy Aube <ja...@roirevolution.com> >>>>>> Subject: Re: OpenSSL::SSL::SSLError: SSL_connect SYSCALL returned=5 >>>>>> errno=0 >>>>>> state=SSLv3 read server session ticket A >>>>>> Date: Mon, 3 Dec 2012 05:05:36 -0800 (PST) >>>>>> >>>>>> > Hi Danial, >>>>>> > >>>>>> > We installed the httpclient gem, but the SSL error still pops up >>>>>> now and >>>>>> >>>>>> > then. >>>>>> > >>>>>> > >>>>>> > On Monday, November 19, 2012 3:12:55 AM UTC-5, Danial Klimkin >>>>>> wrote: >>>>>> > > >>>>>> > > Hello Jeremy, >>>>>> > > >>>>>> > > >>>>>> > > It appears you are getting network timeouts. From the stack I can >>>>>> see >>>>>> you >>>>>> > > are using the Ruby library with net_http adapter. I recommend >>>>>> trying >>>>>> > > httpclient instead. >>>>>> > > >>>>>> > > All you need to do it to install httpclient gem like: >>>>>> > > gem install httpclient >>>>>> > > >>>>>> > > >>>>>> > > -Danial, AdWords API Team. >>>>>> > > >>>>>> > > >>>>>> > > On Friday, November 9, 2012 5:02:22 PM UTC+4, Jeremy Aube wrote: >>>>>> > >> >>>>>> > >> Last night at 4:27am ET, we had an ad-hoc campaign performance >>>>>> report >>>>>> >>>>>> > >> fail with the following error: >>>>>> > >> >>>>>> > >> OpenSSL::SSL::SSLError: SSL_connect SYSCALL returned=5 errno=0 >>>>>> > >> state=SSLv3 read server session ticket A >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:799:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `connect' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:799:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `block in connect' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/timeout.rb:68:in >>>>>> >>>>>> >>>>>> > >> `timeout' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/timeout.rb:99:in >>>>>> >>>>>> >>>>>> > >> `timeout' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:799:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `connect' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:755:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `do_start' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:744:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `start' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/net_http.rb:75:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `do_request' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/net_http.rb:30:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `post' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:96:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `block in post' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:193:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `with_adapter' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:94:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `post' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/http.rb:52:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `post_response' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:151:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `generate_token' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:119:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `create_token' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/base_handler.rb:50:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `get_token' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:67:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `auth_string' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_header_handler.rb:53:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `headers' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:177:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `get_report_request_headers' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:153:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `make_adhoc_request' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:139:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `get_report_response' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:57:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `download_report' >>>>>> > >> from >>>>>> > >> >>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:76:in >>>>>> >>>>>> >>>>>> >>>>>> > >> `download_report_as_file' >>>>>> > >> >>>>>> > >> We're using v201209. In the past we've had this error come up >>>>>> > >> intermittently, sometimes occurring several times in a row >>>>>> before >>>>>> > >> disappearing for a few weeks. Currently we're not doing anything >>>>>> to >>>>>> handle >>>>>> > >> it--I'm not sure if we can just wait 30 seconds and try >>>>>> again--but >>>>>> > >> everything did work fine when it ran the following hour. Also, >>>>>> based >>>>>> on the >>>>>> > >> timing, it's possible that it spent a full 7 minutes trying to >>>>>> download >>>>>> > >> this report before coming up with the error; normally it would >>>>>> complete >>>>>> > >> nearly instantly. >>>>>> > >> >>>>>> > > >>>>>> > >>>>>> > -- >>>>>> > -- >>>>>> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>> > Also find us on our blog and discussion group: >>>>>> > http://adwordsapi.blogspot.com >>>>>> > http://groups.google.com/group/adwords-api >>>>>> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>>>>> > >>>>>> > You received this message because you are subscribed to the Google >>>>>> > Groups "AdWords API Forum" group. >>>>>> > To post to this group, send email to adwor...@googlegroups.com >>>>>> > To unsubscribe from this group, send email to >>>>>> > adwords-api...@googlegroups.com >>>>>> > For more options, visit this group at >>>>>> > http://groups.google.com/group/adwords-api?hl=en >>>>>> > >>>>>> > >>>>>> > >>>>>> >>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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