If "low volume" is the issue then why not just charge a monthly minimum? Problem solved! As others have indicated, Google was once a small business too. In our case we are a new account. We were increasing our "volume" every day but apparently not quickly enough. How can we be expected to be at a crazy high volume the first couple of months? We have to grow in order to get there! This is so confusing to us.. Like others have mentioned, this sets us back so far that it's going to take even longer to become a "high volume" account. What's the use in re-applying? In 5-6 weeks from now we'll be at a lower volume because our tool doesn't work! For being such an innovative & insightful company this seems to be a very ignorant decision.
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