Hi, Since the access requests are handled by the Google Ads API Compliance team, I would recommend you reaching out to the Google Ads API Compliance team <https://support.google.com/adspolicy/contact/contact_ads_api> as they are better equipped to address your concerns.
Please note that our team can only assist with the technical queries or concerns related to the Google Ads API <https://developers.google.com/google-ads/api/docs/start>. Thanks, Google Ads API Team On Thursday, January 2, 2025 at 9:15:37 AM UTC+5:30 Opasaramigo wrote: > > Hi Google, > > We have been submitted the form to Google Ads Compliance Team two weeks > ago, still no any news from them, and no CASE ID were sent to us, not sure > how to further solve our issue. Need your advice. We are losing our > business because of the API set up issue. Urgent need your help. Can we > call in directly to speak with Google Ads Compliance Team or any related > team that can help us solve API token set up issue (due to the invalid > token)? > > > On Tuesday, December 24, 2024 at 3:39:33 PM UTC+8 Google Ads API Forum > Advisor wrote: > >> Hi, >> >> Thank you for reaching out to the Google Ads API support team. >> >> The possible reason why this error was encountered due to your developer >> token is not set up to use the App Conversion and Remarketing API. It has >> not been enabled for that API. For more information refer to this link >> <https://developers.google.com/app-conversion-tracking/api#developer_token> >> . >> >> Consider the following options: >> >> - *Option 1: *If you want to change your developer token to ONLY use >> the App Conversion and Remarketing API, then you can reach out to the API >> Compliance team and ask them to change your developer token to only use >> the >> App Conversion and Remarketing API. >> >> Since you've already filled the form ( >> https://support.google.com/adspolicy/contact/contact_ads_api), the >> Google Ads API compliance team will reach out to you with an update. >> Meanwhile, your patience is highly appreciated. Additionally, we don't >> have contact information of the Google Ads API compliance team. The >> preferred communication channel to reach out to the Google Ads API >> compliance support team is only through this link >> <https://support.google.com/adspolicy/contact/contact_ads_api>. >> >> - *Option 2:* If you want to keep using your existing developer token >> for APIs such as the Google Ads API, then you need to apply for a new >> developer token for the App Conversion and Remarketing API. There is a >> check-box at >> https://support.google.com/adspolicy/contact/new_token_application to >> say that you want a new developer token for the App Conversions and >> Remarketing API. >> >> I hope this helps! If you have any questions about usage of the Google >> Ads API <https://developers.google.com/google-ads/api/docs/start>, >> please feel free to reach out to us. >> This message is in relation to case >> "ref:!00D1U01174p.!5004Q02vGqKe:ref" (ADR-00279691) >> >> Thanks, >> >> [image: Google Logo] Google Ads API Team >> Feedback >> How was our support today? >> >> [image: rating1] >> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=1&entry.295079254=5004Q00002vGqKe> >> >> [image: rating2] >> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=2&entry.295079254=5004Q00002vGqKe> >> >> [image: rating3] >> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=3&entry.295079254=5004Q00002vGqKe> >> >> [image: rating4] >> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/formResponse?usp=pp_url&entry.141427034=4&entry.295079254=5004Q00002vGqKe> >> >> [image: rating5] >> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/formResponse?usp=pp_url&entry.141427034=5&entry.295079254=5004Q00002vGqKe> >> >> >> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion visit https://groups.google.com/d/msgid/adwords-api/c2468e0a-1a2f-48ed-bbb4-b7492b81dda1n%40googlegroups.com.
