Same here for us. About 6 accounts are working the rest give this error when we try to use the shopping performance view so it's definitely a problem at Googles end.
On Monday, August 5, 2024 at 9:40:31 AM UTC+1 Yann KERVELLA wrote: > Encountering the same issues as well on reports that were running since > 2022... > > Le lundi 5 août 2024 à 10:20:17 UTC+2, Ales Sturala a écrit : > >> Here is some more detail: >> >> requestId=*465K1mpGUpCQQfEPa2TMTQ* >> >> *SELECT segments.product_brand, campaign.id <http://campaign.id>, >> campaign.name <http://campaign.name>, metrics.impressions, metrics.clicks, >> metrics.cost_micros, metrics.conversions, metrics.conversions_value, >> metrics.cost_per_conversion, campaign.status, ad_group.status FROM >> shopping_performance_view WHERE metrics.impressions > 0 AND >> metrics.cost_micros > 10000000 AND campaign.status = 'ENABLED' AND >> ad_group.status = 'ENABLED' AND segments.date BETWEEN '2024-02-05' AND >> '2024-08-05'* >> >> I can see this error in about 8100+ Google Ads accounts this morning. >> >> >> A >> >> On Monday 5 August 2024 at 09:57:23 UTC+2 Ales Sturala wrote: >> >>> Same error as well! The report is failing suddenly, worked fine for the >>> past 1 year so it has to be a problem at Google's side. >>> >>> On Monday 5 August 2024 at 09:11:45 UTC+2 Stefan Zehr wrote: >>> >>>> We receive the same error message when attempting to load shopping >>>> performance data. The error occured around the time of the outage on >>>> 02.08.24 >>>> >>>> Google Ads API Forum Advisor schrieb am Montag, 5. August 2024 um >>>> 08:56:57 UTC+2: >>>> >>>>> Hi, >>>>> >>>>> Thank you for reaching out to the Google Ads API support team. >>>>> >>>>> Based on the provided logs, I understand that you are encountering the >>>>> "UNKNOWN >>>>> <https://developers.google.com/google-ads/api/reference/rpc/v17/RequestErrorEnum.RequestError#unknown>" >>>>> >>>>> error. I also noticed that you have provided incomplete logs. Please >>>>> provide us with the complete API logs (*request* >>>>> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request> >>>>> and *response* >>>>> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response> >>>>> with *request-id* >>>>> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id> >>>>> and *request header* >>>>> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers>) >>>>> >>>>> generated at your end. >>>>> >>>>> If you are using a client library and haven't enabled the logging yet, >>>>> I would request you to enable logging for the specific client library >>>>> that >>>>> you are using. You can refer to the guides *Java* >>>>> <https://developers.google.com/google-ads/api/docs/client-libs/java/logging> >>>>> , *.Net* >>>>> <https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging> >>>>> , *PHP* >>>>> <https://developers.google.com/google-ads/api/docs/client-libs/php/logging> >>>>> , *Python* >>>>> <https://developers.google.com/google-ads/api/docs/client-libs/python/logging> >>>>> , *Ruby* >>>>> <https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging> >>>>> or *Perl* >>>>> <https://developers.google.com/google-ads/api/docs/client-libs/perl/logging> >>>>> to >>>>> enable logging at your end. For REST interface requests, you can enable >>>>> logging via the curl command by using the -i flag. >>>>> >>>>> You can send the details via *Reply privately to the author option*, >>>>> or *direct private reply* to this email. >>>>> >>>>> >>>>> *This message is in relation to case >>>>> "ref:!00D1U01174p.!5004Q02vEWTX:ref" (ADR-00260829) Thanks,* >>>>> >>>>> [image: Google Logo] *Google Ads API Team* >>>>> *Register >>>>> <https://adsonair.withgoogle.com/events/performance-max-api-workshop> for >>>>> the upcoming workshop: Performance Max and the Google Ads API!* >>>>> >>>>> >>>>> >>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/bccad446-1a90-4775-84ca-3843b999e9fen%40googlegroups.com.
