Hi again, 

It seems like this channel is started to slow down too? Can i get any kind 
of answer on my question?

On Tuesday, July 2, 2024 at 3:30:02 PM UTC-7 Zoli Varga wrote:

> I did reached out, without any success. There is no response form any 
> requests of mine. This is getting frustrating. After i requested the Basic 
> Access, i waited for a good 6-7 days, then i filled out another request, no 
> confirmation of any kind on anything. I checked on the quick help and found 
> you responses on other people very similar problems, and i do went ahead 
> and filled out  the Google Ads Compliance team form, where i wrote 
> everything, including my manager ID also the google ads customer id which 
> company i'm doing the work. There were only a screen response on the 
> submission on that  form, which indicated that i "opened a ticket" however 
> there were no any case number, neither confirmation email or anything else. 
>
> Why this needs to be so complicated, and why you guys "advisors" pointing 
> to each other without giving any specific answer on a simple question? 
> Originally on the Basic Access Request form said that it should take bout 
> 1-3 days, now i'm over almost 10 and there is not a single indication that 
> i did anything. My customer asking me daily why is a simple project takes 
> weeks to finish and i can not give an answer.
>
> I would like to get a bit more helpful response. 
>
> On Tuesday, July 2, 2024 at 1:24:11 PM UTC-7 Google Ads API Forum Advisor 
> wrote:
>
>> Hi, 
>>
>> Kindly note that this support channel specializes in Google Ads API 
>> <https://developers.google.com/google-ads/api/docs/start> related 
>> concerns and technical implementations only. However, as it appears that 
>> your issue is more related to the basic access with the Google Ads API, I 
>> would suggest you to reach out to the Google Ads Compliance team 
>> <https://support.google.com/adspolicy/contact/contact_ads_api> as they 
>> are better equipped to assist you on this.
>>
>>   
>>
>>
>> *This message is in relation to case "ref:!00D1U01174p.!5004Q02tJXyv:ref" 
>> (ADR-00244940) Thanks,*
>>   
>> [image: Google Logo] *Google Ads API Team* 
>> *Register 
>> <https://adsonair.withgoogle.com/events/performance-max-api-workshop> for 
>> the upcoming workshop: Performance Max and the Google Ads API!*
>>  
>>
>>
>>

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    • ... Iryna Dzikun
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