Hi, 

Thank you for getting back to us. I just want you to know that I am going 
to remove your recent post in this thread because it contains sensitive 
information which is not allowed to be posted in this forum for security 
purposes.

Moving forward to your concern, it seems that the changes came from another 
tool. Note that the tool that we can only support is "Google Ads API" and 
upon checking on the screenshot, the tool used is "OTHER", this means that 
the Google Ads API is not used in these changes and we cannot provide any 
support if the tool used is OTHER. However, if you are indeed using a 
Google Ads API, to further investigate, please provide us the complete 
request 
<https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
 and response logs 
<https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
 with request ID 
<https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
 and request header 
<https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers>
 generated 
on your end. 

You can provide it via Reply privately to the author option. If this option 
is not available, then send it instead on this email address 
googleadsa...@google.com <https://groups.google.com/>. 

Kind regards,
Google Ads API

On Wednesday, April 19, 2023 at 7:33:16 PM UTC+8 sam...@optmyzr.com wrote:

> Hey team, 
> I am getting Internal Error when submitting batch job for 
> CustomerNegativeCriterion.
> Also change history in GAds interface is showing same changes for that 
> operation 6 times.
>
> Scenario:
> 1. We first submitted batch job for Removing some placement exclusions at 
> account level. Which worked fine.
> 2. Then submitted batch job for Excluding other placements 
> (CustomerNegativeCriterion). But it failed with Error specified below
> 3. Checked change history in gads interface, it shows operations executed 
> 6 times.
>
> Questions:
> 1. what can cause internal error.
> 2. If the operation failed, then why it shows multiple times in change 
> history
>
> Error:
>
> Status(StatusCode="Internal", Detail="Internal error encountered.")
> Google.Ads.Gax
>    at 
> Google.Ads.Gax.Interceptors.UnaryRpcInterceptor.Intercept[T,TResponse](Task`1 
> task, Action`1 callback)
>    at 
> Google.Api.Gax.Grpc.ApiCall.GrpcCallAdapter`2.<>c__DisplayClass4_0.<<CallAsync>g__WaitAndCallHandlers|0>d.MoveNext()
> --- End of stack trace from previous location ---
>    at Google.Api.Gax.TaskExtensions.WaitWithUnwrappedExceptions(Task task)
>    at Google.Api.Gax.Grpc.ApiCall.GrpcCallAdapter`2.CallSync(TRequest 
> request, CallSettings callSettings)
>    at 
> Google.Api.Gax.Grpc.ApiCallRetryExtensions.<>c__DisplayClass1_0`2.<WithRetry>b__0(TRequest
>  
> request, CallSettings callSettings)
>    at Google.Api.Gax.Grpc.GrpcPagedEnumerable`3.AsRawResponses()+MoveNext()
>    at System.Linq.Enumerable.SelectManySingleSelectorIterator`2.MoveNext()
>    at 
> AccountPlacementsProcessor.ApplyPlacementExclusions.GetBatchJobSuccessfulOperations(BatchJobHelper
>  
> batchJobHelper, BatchJobResultSummary batchJobResultSummary, Action`1 
> LogBatchJobStatusByOperationIndex) in 
> C:\server\code\optmyzr\code\backend\OptmyzrProcessorService\AccountPlacementsProcessor\Program.cs:line
>  
> 1885
>

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