Dear Google Ads API team, on September 27 and 28th Google Ads API had a major outage as reported and discussed in following forum threads:
- https://groups.google.com/g/adwords-api/c/Uwqy0BlkNDA - https://groups.google.com/g/adwords-api/c/Gx4QN7ER33s - https://groups.google.com/g/adwords-api/c/XUCcozWsybM - probably more, didn't dig deeper The only status page for this incident I could find is https://ads.google.com/status/publisher/incidents/TzP81sKq9EBjuSGURXSq . This reports a far shorter and less severe impact, not matching the observed behavior. It reports "Incident began at *2022-09-28 09:45* and ended at *2022-09-28 21:30* (times are in *Coordinated Universal Time (UTC)*)." Most importantly it reported the issue with more than 1 day delay! Actually the observed (observed based on our logs) service disruption began around 2022-09-27 6:00 UTC (or even earlier, this is just the time where the last report fetch succeeded terminating), until around 2022-09-27 13:00 UTC not a single report fetch was successfully ended via search_stream, then smaller reports started to be successfully ended, but larger ones didn't work until the next day *2022-09-28 21:30 UTC* . Since search_stream is the endpoint suggested in all Google Ads API docs for fetching report data, I'd see this disruption as highly critical. In my opinion the Google Ads status page at ads.google.com/status should have reported the incident far earlier and documented the steps taken on Google Ads team side. Instead of hiding these updates in the Google Ads API Forum. For most people the status page is the first source for information on service issues, not the forum. For the next incident I request improving the incident reporting on Google side by sharing the Google Ads API issues *more accurately* and *more promptly* (with less delay) *via the dedicated Google Ads status page* at ads.google.com/status. The current incident had more than 1 day delay and still doesn't report accurately the time when the API service was disrupted. Thanks, Robert -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/0f761791-a1d4-410a-bd05-d535b4f1e699n%40googlegroups.com.
