Jeff,
Thanks for the update. It's always nice to know that you haven't been
forgotten... :-)

Steve

AdWords API Advisor wrote:
> Hello Steve,
>
>  I've heard back from the engineer who was investigating this, and
> they've identified what they believe to be the root cause and have
> submitted code for a patch. I'm afraid that I don't know the exact
> time that the patched code will be deployed to production, but I
> wanted to give you a heads-up that it's in the pipeline.
>
> Cheers,
> -Jeff Posnick, AdWords API Team
>
>
> On Apr 13, 12:29 pm, AdWords API Advisor
> <adwordsapiadvi...@google.com> wrote:
> > Hello Steve,
> >
> >  Apologies for the delay in getting back to you. The core engineering
> > team has been tracking an internal issue that appears to be triggering
> > these responses from the KeywordToolService, but there is no
> > resolution at this time. I'll update this thread when I get any
> > additional details.
> >
> > Cheers,
> > -Jeff Posnick, AdWords API Team
> >
> > On Apr 6, 10:38 pm, steveh <st...@eosyn.com> wrote:
> >
> > > I have a routine that runs against the KeywordToolService multiple
> > > times per day (one request every 15 minutes at the moment). On average
> > > it succeeds 1-3 times per day and fails all of the rest with this
> > > message:
> >
> > > "There was a problem contacting the site keyword server."
> >
> > > The header says that it cost 0 units, which implies that it's a Google
> > > issue.
> >
> > > If it failed 100% of the time, I would assume it was a problem on my
> > > side, but it works just frequently enough that I don't think that's
> > > the case.
> >
> > > When I run this same routine against the sandbox, it succeeds 100% of
> > > the time. Is there anything that I should be looking for or is this
> > > something I need to report somewhere?
> >
> >
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