FYI, a code change has been submitted to the Sandbox environment that should address an issue that could cause duplicate accounts to be created. I'm hopeful that following the next Sandbox reset we won't see this crop up again.
Cheers, -Jeff Posnick, AdWords API Team On Nov 4, 12:13 am, mark <[EMAIL PROTECTED]> wrote: > Great, Thanks for helping out with this. We've been able to get > around this by using another account, yep. > > mark. > > On Nov 4, 12:31 am, AdWords API Advisor <[EMAIL PROTECTED]> > wrote: > > > Hello Mark, > > > I just checked and the error message you're getting does appear to be > > accurate (albeit inconvenient). There are actually two entries for > > your GMail address in our Sandbox's user account data store. There are > > a handful of other addresses with duplicates, though the majority of > > email addresses have only one entry. > > > I've opened a bug with the engineering team to see if they can figure > > out how the duplicate entries might have been created. This behavior > > does appear to be limited only to the Sandbox environment. > > > I don't have the ability to delete your extra entry and since there > > shouldn't be any data in your Sandbox client accounts following the > > refresh, I think the quickest thing would be for you to create a new > > @gmail.com address and use that for Sandbox access. The extra entry > > for your account should automatically be cleared up next month when > > the Sandbox environment is reset, and you can go back to using your > > original address at that point if you'd prefer. Apologies for the > > inconvenience in the meantime. > > > Cheers, > > -Jeff Posnick, AdWords API Team > > > On Nov 2, 11:48 pm, mark <[EMAIL PROTECTED]> wrote: > > > > Yes, I am using the dev key/token for the same email address. i just > > > checked again, and any access to the sandbox returns the same error. > > > > thanks much, > > > mark. > > > > On Oct 31, 10:56 pm, AdWords API Advisor > > > > <[EMAIL PROTECTED]> wrote: > > > > Hello Mark, > > > > > Are you using the same @gmail.com email address that you're posting > > > > under to access the Sandbox? If not, what's the username portion of > > > > the @gmail.com address? > > > > > Cheers, > > > > -Jeff Posnick, AdWords API Team > > > > > On Oct 30, 11:12 pm, mark <[EMAIL PROTECTED]> wrote: > > > > > > Hello! > > > > > > Yes, we're still seeing this error. Any call to any API in the > > > > > Sandbox for us right now results in in the error "More than one > > > > > adwords account exist for the specified login", with no additional > > > > > information returned at all. > > > > > > thanks, > > > > > mark. > > > > > > Any call to the > > > > > > On Oct 30, 12:08 am, AdWords API Advisor > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > I haven't received official confirmation from the engineer who was > > > > > > looking into it, but the Sandbox environment does appear to be fully > > > > > > functional from my tests. If you're still running into issues now, > > > > > > let > > > > > > us know. > > > > > > > Cheers, > > > > > > -Jeff Posnick, AdWords API Team > > > > > > > On Oct 28, 8:59 pm, mark <[EMAIL PROTECTED]> wrote: > > > > > > > > well, good to know it's not just me :-). > > > > > > > > could you keep the the group advised of what's going on? > > > > > > > > thanks so much, > > > > > > > mark. > > > > > > > > On Oct 28, 11:50 pm, AdWords API Advisor > > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > > I can answer the "SandBox wigging out?" question in the > > > > > > > > affirmative: > > > > > > > > yes, the Sandbox is wigging out. It's having some trouble > > > > > > > > coming back > > > > > > > > after one of its periodic data refreshes. The engineering team > > > > > > > > is > > > > > > > > aware of the issue and is working on normalizing things. > > > > > > > > > Cheers, > > > > > > > > -Jeff Posnick, AdWords API Team > > > > > > > > > On Oct 28, 3:07 am, mark <[EMAIL PROTECTED]> wrote: > > > > > > > > > > I'm actually seeing this for any API calls in the sandbox > > > > > > > > > right now, > > > > > > > > > not just AccountService calls. > > > > > > > > > > the headers should be right > > > > > > > > > > email - my adwords api account email > > > > > > > > > password - duh > > > > > > > > > developerToken = myemail++USD > > > > > > > > > applicationToken = '' > > > > > > > > > clientEmail = client_1+myemailaddress > > > > > > > > > > anybody else seeing this? any call at all for me in the > > > > > > > > > sandbox > > > > > > > > > returns that error string > > > > > > > > > > "More than one adwords account exist for the specified login" > > > > > > > > > > thanks, > > > > > > > > > mark. > > > > > > > > > > On Oct 28, 1:20 pm, mark <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > Hello! > > > > > > > > > > > Along the same vein as a previous poster who was getting > > > > > > > > > > weird > > > > > > > > > > internal errors with the Sandbox, we're suddenly seeing a > > > > > > > > > > lot of "More > > > > > > > > > > than one adwords account exist for the specified login" > > > > > > > > > > errors being > > > > > > > > > > returned from the Sandbox for calls to > > > > > > > > > > AccountService::getClientAccounts. > > > > > > > > > > > This is stuff that was all working just fine sometime in > > > > > > > > > > the last 18 > > > > > > > > > > hours. > > > > > > > > > > > m. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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