The problem has been reproduced in the lab, so we have a better understanding of the problem. An APAR will be taken. I do not know when a fix will be made available. Once the APAR is opened, you can track it through your PMR if you wish.
Use the command line client as a workaround, as it is my understanding the crash does not occur there. Regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Product Development Level 3 Team Lead Internal Notes e-mail: Andrew Raibeck/Tucson/[EMAIL PROTECTED] Internet e-mail: [EMAIL PROTECTED] IBM Tivoli Storage Manager support web page: http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence. "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 10/25/2007 02:31:05 AM: > Hi All, > > almost every time, when we restore files from our NetApp System via CIFS > we get a crashdump. > We've opened an IBM PMR Case. IBM told us to install the newest patch > level 5.4.1.2 for this Windows Client (WIN 2003). Unfortunately the > error happend again and again (see dsmcrash.log). Our Windows Admins are > driving crazy. Until today IBM has no solution for our problem. > Have anyone else a similiar problems? > > DSMCRASH.LOG shows: > > ------------------------------------------------------------------------ > -------- > 2007/10/24 15:42:15 > IBM Tivoli Storage Manager > Version: 5.4.1.02 > Build date: Tue Jul 10 15:35:02 2007 > > dsm.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at > 001B:7C350428 > > Register dump: > EAX=00000000 EBX=0013EBCC ECX=0013DF6C EDX=00000000 ESI=0139FB7C > EDI=00036A70 EBP=00037D30 ESP=0013DD40 EIP=7C350428 FLG=00010202 > CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000 > > Crash dump successfully written to file > 'C:\Tivoli\TSM\baclient\dsmcrash.dmp' > > Stack Trace: > 001B:7C350428 (0x00000000 0x00000000 0x00000000 0x00000001) MSVCR71.dll, > wcscpy()+8 bytes > > > > ------------------------------------------------------------------------ > -------- > 2007/10/24 15:44:46 > IBM Tivoli Storage Manager > Version: 5.4.1.02 > Build date: Tue Jul 10 15:35:02 2007 > > dsm.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at > 001B:7C350428 > > Register dump: > EAX=00000000 EBX=0013E2A4 ECX=0013D644 EDX=00000000 ESI=0139A604 > EDI=013B38A0 EBP=00037D30 ESP=0013D418 EIP=7C350428 FLG=00010202 > CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000 > > Crash dump successfully written to file > 'C:\Tivoli\TSM\baclient\dsmcrash.dmp' > > Stack Trace: > 001B:7C350428 (0x00000000 0x00000000 0x00000000 0x00000001) MSVCR71.dll, > wcscpy()+8 bytes > > With kind regards, > Boris Herrmann
