Not trying to shoot the messenger here, but in my world, things are getting increasingly restricted.
My AIX boxes are not permitted to connect to the internet, and I have a SOE'd windows PC on my desk and a userid with extremely limited rights. Being able to download something onto my pc and install it, even if it is neccessary, requires lots of paperwork and convincing people who would rather not allow exceptions to their SOE. Unfortunately with Windows XP, security can be such that you can't even drop an icon onto the desktop, let alone install anything. So my vote is for web based tools requiring nothing at the client end. KISS principle applies here. Steven Harris AIX and TSM Administrator On 13/07/2005, at 12:27 AM, Darrius Plantz wrote:
The TSM development staff has just finished the initial implementation of a tool that will assist Tivoli Storage Manager admins with their support issues. It is called IBM Support Assistant ( ISA) and is available via the download section at the TSM Support page: http://www-306.ibm.com/software/sysmgmt/products/ support/IBMTivoliStorageManager.html ISA is a cross-product extensible client application that increases your capacity for self-help by making it easier to access support resources. ISA allows you to add plug-ins for the IBM products you use, creating a customized support experience for your configuration. The Tivoli Storage Manager Server product plug-in enhances the Search, Education, Support Links and Service component of IBM Support Assistant. As more plugins become available for TSM we will announce them here. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
