Classification: UNCLASSIFIED Caveats: NONE One of my client admin, in the process of updating the client box from Win-NT to Win-2K, Did the following: (TSM CSS is the name of the ITSM client service on the box.)
1) loaded the Windows 2000 Advanced Server CD while in windows and following the on-screen wizard 2) Upgraded the box from Windows NT 4.0. 3) After upgrading, stopped the TSM CSS services and attempted to install the Tivoli product Result of the attempt to install ITSM is the message: "Tivoli Storage Manager Client Requires Windows NT 4," and the following from the event log: The description for Event ID ( 10000 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Product: Tivoli Storage Manager Client -- Tivoli Storage Manager Client Requires Windows NT 4, (NULL), (NULL), (NULL), (NULL), (NULL), (NULL). ITSM client to be installed is V5.2.3. admin does not wish to 'fall back' to NT. Any other suggestions? tia, Brad Cecil C. 'Brad' Bradshaw, Jr. Contractor, Harbour Links LLC Classification: UNCLASSIFIED Caveats: NONE
