Hi, Have you tried to first uninstall the old TSM client and then install the new one. Or install a 5.1 client since NT4 isn´t supported on 5.2, and then upgrade to 5.2 since the box actually is a w2k client? What more errors do you get?
//Henrik
"Bradshaw, Cecil C
Mr DATACEN/IBM" To: ADSM-L@VM.MARIST.EDU
<[EMAIL PROTECTED] cc: (bcc: Henrik Wahlstedt)
.ARMY.MIL> Subject: ITSM Client
Install Problem (UNCLASSIFIED)
Sent by: "ADSM: Dist
Stor Manager"
<[EMAIL PROTECTED]
U>
2005-03-22 21:52
Please respond to
"ADSM: Dist Stor
Manager"
Classification: UNCLASSIFIED
Caveats: NONE
One of my client admin, in the process of updating the client box from
Win-NT to Win-2K, Did the following:
(TSM CSS is the name of the ITSM client service on the box.)
1) loaded the Windows 2000 Advanced Server CD while in windows and
following the on-screen wizard
2) Upgraded the box from Windows NT 4.0.
3) After upgrading, stopped the TSM CSS services and attempted to install
the Tivoli product
Result of the attempt to install ITSM is the message: "Tivoli Storage
Manager Client Requires Windows NT 4,"
and the following from the event log:
The description for Event ID ( 10000 ) in Source ( MsiInstaller ) cannot be
found.
The local computer may not have the necessary registry information or
message
DLL files to display messages from a remote computer. The following
information is
part of the event: Product: Tivoli Storage Manager Client --
Tivoli Storage Manager Client Requires Windows NT 4, (NULL), (NULL),
(NULL),
(NULL), (NULL), (NULL).
ITSM client to be installed is V5.2.3.
admin does not wish to 'fall back' to NT. Any other suggestions?
tia,
Brad
Cecil C. 'Brad' Bradshaw, Jr.
Contractor,
Harbour Links LLC
Classification: UNCLASSIFIED
Caveats: NONE
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