This is supposed to be *NEW*. Nothing labeled "refurbished". The support on this hasn't been the greatest. Mostly self-service (i.e. they sent me the drive and I installed it myself - not that I am complaining since I can handle this kinda stuff in my sleep).
One problem I fought for a while was constantly getting error messages that said that the library had lost communications with the front control panel. IBM did come out for that one (I had followed the self-serve instructions to the point where it said call for hardware support). IBM brought a replacement logic card that was older than the one in the unit. When they plugged it in, the box refused to power-up. Then when they brought another card (this one was at least as current as the one in the unit), again the library would not power up. So, we went back to the original card. Then, when the CE called L2, after talking with 2-different persons, someone said something about a firmware patch to address the problem. After I upgraded the firmware, haven't had any more of those errors. Thanks for the info about it being a "rebranded" box. Doesn't suprize me. IBM seems to be making less and less equipment (can we say Hitachi hard-drives !). Bill Boyer <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 11/18/2004 11:50 AM Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> To [EMAIL PROTECTED] cc Subject Re: Question about LTO2 tape error If this is IBM, then look at the boxes that the replacement parts come in...usually says refurbished. I think if you don't specify you don't get "new". I'm not even sure if you can ask for new parts.. Plus if this is a 3583...that's really an ADIC library. IBM (and Dell!) OEM this library from ADIC. I even had IBM replace a faulty drive with a faulty drive! One interesting problem I've had with several IBM LTO-1/2 drives is that the drive indicates that there's a tape in it, when there really isn't. The drive icon shows a tape, but there ain't! So when TSM asks the library to mount a tape in the drive, you get an I/O error and the ASC/ASCQ codes indicate the the destination element wasn't empty. I even had this on a new drive when I unpacked an IBM3582 library. Before I could use it, I had to call support! Put my project behind 2-days. Bill Boyer DSS, Inc. -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] Behalf Of Zoltan Forray/AC/VCU Sent: Thursday, November 18, 2004 11:06 AM To: [EMAIL PROTECTED] Subject: Re: Question about LTO2 tape error Thanks for the help. I started the AUDIT and it has already flagged 2-tapes within the first 5-minutes. I seem to have a bad drive, again. This LTO2 library has been a royal pain since we got it. Already replaced 1-PS, 1-DRIVE and internal board and now another drive. Considering it only has 2-drives, that is a pretty bad reliability record ! Bill Boyer <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 11/18/2004 10:38 AM Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> To [EMAIL PROTECTED] cc Subject Re: Question about LTO2 tape error For us it turned out to be a drive problem, not firmware. Once I got all the tapes cleaned off that were flagging the corrupted index, I then monitored each time I got another corruption and it was always the same drive. Bill Boyer DSS, INc. -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] Behalf Of Zoltan Forray/AC/VCU Sent: Thursday, November 18, 2004 9:47 AM To: [EMAIL PROTECTED] Subject: Re: Question about LTO2 tape error Possibly...... However, my firmware is already at the level discussed, 4772 ! Henrik Wahlstedt <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 11/18/2004 09:24 AM Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> To [EMAIL PROTECTED] cc Subject Re: Question about LTO2 tape error Hi Zoltan, Can this be something for you? http://msgs.adsm.org/cgi-bin/get/adsm0409/94.html //Henrik Zoltan Forray/AC/VCU To: [EMAIL PROTECTED] <[EMAIL PROTECTED] cc: (bcc: Henrik Wahlstedt) EDU> Subject: Question about LTO2 tape error Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED] RIST.EDU> 2004-11-18 15:02 Please respond to "ADSM: Dist Stor Manager" I am a bit of a newby when it comes to LTO2 tape technology, so please excuse the possible "dumb" question. I received the following error about my LTO2 tape: 11/17/2004 4:38:01 PM ANR8950W Device /dev/rmt3, volume 090046 has issued the following Warning TapeAlert: The tape directory on the tape cartridge just unloaded has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data. I was copying the contents to another tape since a previous error caused this tape to go into UNAVAILABLE status. This tape is now empty and scratched. Is there something special I need to do to this tape or will it automagically rebuild the "tape directory" when this tape gets reused ? ------------------------------------------------------------------- The information contained in this message may be CONFIDENTIAL and is intended for the addressee only. Any unauthorised use, dissemination of the information or copying of this message is prohibited. If you are not the addressee, please notify the sender immediately by return e-mail and delete this message. Thank you.
