Since early spring, however, a veritable Berlin Wall has been erected, with customers left with nothing but a generic web feedback page with a data entry area little bigger than a postage stamp, and no response to submissions through even that.
I'm afraid we're in another era of corporate IBM deeming customer relations not worth bothering with. Thankfully for us, we have "rebels" like Andy and Del carrying on the right tradition of helpfulness.
I *wondered* whatever happened to the old IBM "Icon Police", the ones who told OS/2 developers seeking team arrangements with IBM that you couldn't use a hand as an icon, as someone somewhere in the world might be offended by a disembodied caricature of a human hand!
-- Dan Goodman Systems Engineer Specialist Thomas Jefferson University Hospital 215-503-6808
<Daniel.Goodman AT mail.tju.edu>
