On Fri, 26 Jan 2007, Toby Thain wrote:
> >
> > Oh - and the accounting folks love it when you tell them there's no
> > ongoing cost of ownership - because Joe Screwdriver can swap out a
> > failed
> > Seagate 500Gb SATA drive after he picks up a replacement from Frys
> > on his
> > lunch break!
>
> Why do people think this will work? I never could figure it out.
>
> There's many a slip 'twixt cup and lip. You need the spare already
> sitting there.
Agreed. I remember years ago, when a Sun service tech came onsite at a
fortune 100 company I was working in at the time and we stopped him,
handed him a disk drive in an anti-static bag and said - "don't unpack
your tools - it was a bad disk, we replaced it from our spares, here's the
bad one - please replace it under the service agreement". He thought
about this for about 5 Seconds and said; "I wish all my customers were
like you guys". Then he was gone! :)
Regards,
Al Hopper Logical Approach Inc, Plano, TX. [EMAIL PROTECTED]
Voice: 972.379.2133 Fax: 972.379.2134 Timezone: US CDT
OpenSolaris.Org Community Advisory Board (CAB) Member - Apr 2005
OpenSolaris Governing Board (OGB) Member - Feb 2006
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