It appears the old MSI requires it's source (that's a big no-no on uninstall). Can you successfully uninstall it directly (i.e. not via an upgrade)?
_______________________________________________________________ FireGiant | Dedicated support for the WiX toolset | http://www.firegiant.com/ -----Original Message----- From: gapearce [mailto:mr_gapea...@yahoo.com] Sent: Tuesday, June 30, 2015 9:41 AM To: wix-users@lists.sourceforge.net Subject: [WiX-users] upgrade fails with 1612 error I have a machine where I cannot upgrade my old product to the new version. It is just on this one machine - it has successfully upgraded on many other machines of the same version of windows. Thanks in advance if anyone can tell me why this happens (it is intermittent even on the same machine). User is admin, and the upgrade code has never changed. Product code is different every time I build the installer. Here is the (most obviously to me) relevant part of the msi log: MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is safe. MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46} MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46} MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product. MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source C:\Users\Administrator\AppData\Roaming\Access\Setup\. MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match). MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3: Setup_AACU.msi MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list. MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3: Setup_AACU.msi MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list. MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\. MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3: -2147287038 MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\. MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list. MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: 3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612 CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older version of Acronis Access Configuration Utility cannot be removed. Contact your technical support group. System Error 1612. Thanks in advance... ------------------------------------------------------------------------------ Don't Limit Your Business. Reach for the Cloud. GigeNET's Cloud Solutions provide you with the tools and support that you need to offload your IT needs and focus on growing your business. Configured For All Businesses. Start Your Cloud Today. https://www.gigenetcloud.com/ _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
