Hello Everyone, We are facing an issue during an upgrade of our Product on one of the user machines. 1. While upgrading, a popup asking for the location to the previous installer keeps showing up after which the upgrade fails. 2. Even after removing the previous version from the Add/Remove Programs the fresh install still keeps coming up the the same popup asking for the location of the previous install.
I have tried looking at the log files but have not been able to find the cause for this. The burn bundle does not detect a previous install (as seen from the bundle logs) however when the MSI executes, it keeps trying to do the removeexistingproducts. Given below is a part of the log file that i am hoping gives a clue into the issue. I have tried the following so far 1. Tried Rob Menching's suggestion here: http://stackoverflow.com/a/3516591 2. Tried to install a previous version of my app 3. Tried to give it the MSI file of the previous installer What are my other options at resolving this issue? The issue is currently reported on only one of the user machines but i would like to understand the issue with my installer and fix so it does get out of hand. Thanks, -Ashish Agrawal. MSI (s) (A4:EC) [09:48:18:111]: Doing action: RemoveExistingProducts MSI (s) (A4:EC) [09:48:18:111]: Note: 1: 2205 2: 3: ActionText Action ended 9:48:18: InstallValidate. Return value 1. MSI (s) (A4:EC) [09:48:18:111]: Note: 1: 2205 2: 3: Error MSI (s) (A4:EC) [09:48:18:111]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 22 Action start 9:48:18: RemoveExistingProducts. MSI (s) (A4:EC) [09:48:18:112]: Note: 1: 2205 2: 3: Error MSI (s) (A4:EC) [09:48:18:112]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 23 MSI (s) (A4:94) [09:48:18:113]: Resetting cached policy values MSI (s) (A4:94) [09:48:18:113]: Machine policy value 'Debug' is 0 MSI (s) (A4:94) [09:48:18:113]: ******* RunEngine: ******* Product: {*MY GUID HERE*} ******* Action: ******* CommandLine: ********** MSI (s) (A4:94) [09:48:18:113]: User policy value 'SearchOrder' is 'nmu' MSI (s) (A4:94) [09:48:18:113]: User policy value 'DisableMedia' is 0 MSI (s) (A4:94) [09:48:18:113]: Machine policy value 'AllowLockdownMedia' is 0 MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Media enabled only if package is safe. MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Looking for sourcelist for product {*MY GUID HERE*} MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Adding {*MY GUID HERE*}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Now checking product {*MY GUID HERE*} MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Media is enabled for product. MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Trying source \\dcfs1\patches\64-bit\MangoApps\. MSI (s) (A4:94) [09:48:18:134]: Note: 1: 2203 2: \\dcfs1\patches\64-bit\MangoApps\MFWSetup_x64.msi 3: -2147287038 MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: MFWSetup_x64.msi MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Processing net source list. MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: MFWSetup_x64.msi MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Processing media source list. MSI (s) (A4:94) [09:48:18:134]: Note: 1: 2203 2: 3: -2147287037 MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: MFWSetup_x64.msi MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Processing URL source list. MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: MFWSetup_x64.msi MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: 3: MFWSetup_x64.msi MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 5064 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 5320 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 5088 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6628 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6888 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6244 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 4332 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6960 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 7828 could not be cancelled. Error: 1168 MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 7836 could not be cancelled. Error: 1168 MSI (s) (A4:94) [09:49:23:552]: SOURCEMGMT: Failed to resolve source MSI (c) (68:5C) [09:48:18:147]: User policy value 'SearchOrder' is 'nmu' MSI (c) (68:5C) [09:48:18:147]: User policy value 'DisableMedia' is 0 MSI (c) (68:5C) [09:48:18:147]: Machine policy value 'AllowLockdownMedia' is 0 MSI (c) (68:5C) [09:48:18:147]: SOURCEMGMT: Media enabled only if package is safe. MSI (c) (68:5C) [09:48:18:147]: SOURCEMGMT: Prompting user for a valid source. MSI (c) (68:5C) [09:48:18:147]: Machine policy value 'DisableBrowse' is 0 MSI (c) (68:5C) [09:48:18:147]: Machine policy value 'AllowLockdownBrowse' is 0 MSI (c) (68:5C) [09:48:18:148]: SOURCEMGMT: Browsing is enabled. MSI (c) (68:5C) [09:48:18:180]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (68:5C) [09:48:18:189]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Now checking product {*MY GUID HERE*} MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Media is enabled for product. MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (c) (68:5C) [09:48:18:189]: Note: 1: 1706 2: 3: MFWSetup_x64.msi MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Processing net source list. MSI (c) (68:5C) [09:48:18:189]: Note: 1: 1706 2: -2147483647 3: MFWSetup_x64.msi MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Processing media source list. MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Trying media source ;. MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1706 2: 3: MFWSetup_x64.msi MSI (c) (68:5C) [09:48:18:190]: SOURCEMGMT: Processing URL source list. MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1706 2: -2147483647 3: MFWSetup_x64.msi MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1706 2: 3: MFWSetup_x64.msi MSI (s) (A4:EC) [09:49:23:558]: Note: 1: 1714 2: MangoApps For Windows (64 bit) 3: 1612 MSI (s) (A4:EC) [09:49:23:558]: Note: 1: 2205 2: 3: Error MSI (s) (A4:EC) [09:49:23:558]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714 CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (A4:EC) [09:50:02:779]: Note: 1: 2205 2: 3: Error MSI (s) (A4:EC) [09:50:02:779]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 MSI (s) (A4:EC) [09:50:02:779]: Product: MangoApps For Windows (64 bit) -- Error 1714. The older version of MangoApps For Windows (64 bit) cannot be removed. Contact your technical support group. System Error 1612. MSI (s) (A4:EC) [09:50:02:783]: Note: 1: 2205 2: 3: Error MSI (s) (A4:EC) [09:50:02:783]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16 Error 1714. The older version of MangoApps For Windows (64 bit) cannot be removed. Contact your technical support group. System Error 1612. MSI (s) (A4:EC) [09:50:02:787]: Note: 1: 2205 2: 3: Error MSI (s) (A4:EC) [09:50:02:787]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21 Action ended 9:50:02: RemoveExistingProducts. Return value 3. Action ended 9:50:02: INSTALL. Return value 3. -- ------------------------------ At MangoApps <http://www.mangoapps.com> we specialize in social collaboration platforms for mid-size companies (100-5,000 users). 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