There are some options I can think of: 1. The component's KeyPath is the directory. If the installation was a repair rather than fresh-install, and if the directory already existed, then the registry keys and values wouldn't have been re-written. 2. Did the user look for the registry values in both 32- and 64- bit registry areas? 3. You say that the registry key SS_MySetting isn't found. The mark up says SS_MySetting is the value name, while MyAddin is the key. Was the search done correcrtly?
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