Is the GUID in the log the same as the product code of the MSI you are trying to install? (IE, is the MSI already installed on his machine?) If so, you may need to recache the package, then do an uninstall.
Is this MSI a pre-user install? If so you could dig into the registry (HKCU\Software\Microsoft\Installer\Products\*\SourceList -----Original Message----- From: David Fritch [mailto:dfri...@ldschurch.org] Sent: Wednesday, November 19, 2014 10:59 AM To: wix-users@lists.sourceforge.net Subject: [WiX-users] SOURCEMGMT: Failed to resolve source MainEngineThread is returning 1612 There is a user in Turkey that gets the following error simply by double clicking on the .msi to install a program: "The installation source for this product is not available. Verify that the source exists and that you can access it." He is the only user that I know of that is having this problem (of hundreds of users). I believe he may have corrupted something about his environment. I don't know all of the details, but I know he is using Windows 7 and has recently tried to manually migrate a lot of data from one user to another user; this is not the only thing he has had errors with. I had him turn on verbose logging and this is what I get. I would greatly appreciate any direction on how to even diagnose what the problem is or approaches to try and resolve his problem. === Verbose logging started: 11/19/2014 1:42:26 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\System32\msiexec.exe === MSI (c) (5C:40) [01:42:26:658]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (5C:40) [01:42:26:658]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (5C:F4) [01:42:26:668]: Resetting cached policy values MSI (c) (5C:F4) [01:42:26:668]: Machine policy value 'Debug' is 0 MSI (c) (5C:F4) [01:42:26:668]: ******* RunEngine: ******* Product: C:\Users\DC\Downloads\LDSTradosStudioPlugin_6.4.msi ******* Action: ******* CommandLine: ********** MSI (c) (5C:F4) [01:42:26:668]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (5C:F4) [01:42:26:670]: User policy value 'SearchOrder' is 'nmu' MSI (c) (5C:F4) [01:42:26:670]: User policy value 'DisableMedia' is 0 MSI (c) (5C:F4) [01:42:26:670]: Machine policy value 'AllowLockdownMedia' is 1 MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Looking for sourcelist for product {2CF25F13-12F8-4B54-AC62-0F29F54E4F54} MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Adding {2CF25F13-12F8-4B54-AC62-0F29F54E4F54}; to potential sourcelist list (pcode;disk;relpath). MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Now checking product {2CF25F13-12F8-4B54-AC62-0F29F54E4F54} MSI (c) (5C:F4) [01:42:26:670]: Note: 1: 2718 2: {2CF25F13-12F8-4B54-AC62-0F29F54E4F54} MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Failed to resolve source MSI (c) (5C:F4) [01:42:26:670]: MainEngineThread is returning 1612 === Verbose logging stopped: 11/19/2014 1:42:26 === -- View this message in context: http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/SOURCEMGMT-Failed-to-resolve-source-MainEngineThread-is-returning-1612-tp7598095.html Sent from the wix-users mailing list archive at Nabble.com. ------------------------------------------------------------------------------ Download BIRT iHub F-Type - The Free Enterprise-Grade BIRT Server from Actuate! Instantly Supercharge Your Business Reports and Dashboards with Interactivity, Sharing, Native Excel Exports, App Integration & more Get technology previously reserved for billion-dollar corporations, FREE http://pubads.g.doubleclick.net/gampad/clk?id=157005751&iu=/4140/ostg.clktrk _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Download BIRT iHub F-Type - The Free Enterprise-Grade BIRT Server from Actuate! Instantly Supercharge Your Business Reports and Dashboards with Interactivity, Sharing, Native Excel Exports, App Integration & more Get technology previously reserved for billion-dollar corporations, FREE http://pubads.g.doubleclick.net/gampad/clk?id=157005751&iu=/4140/ostg.clktrk _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
