If FindRelatedProducts had found anything it would have said so there,
so I'd do a sanity check on the usual suspects, use Orca on the MSI
files if you need to verify against MSDN docs. Also, the log would
show OLDPRODUCTS being set.

UpgradeCode the same in both products.
New product has a different Product and Package code.
New ProductVersion higher in the first 3 digits.
The new MSI has an upgrade table that you can  verify against the
older MSI as regards version ranges etc:
http://msdn.microsoft.com/en-us/library/aa372379(v=vs.85).aspx

---------------
Phil Wilson


On Tue, Apr 15, 2014 at 1:18 PM, Jamie Hankins <jamiehank...@hotmail.com> wrote:
> Hi Phil,
> Here are the FindRelatedProducts log entries.  I don't see much.First:MSI (c) 
> (38:DC) [20:24:29:864]: Doing action: FindRelatedProductsMSI (c) (38:DC) 
> [20:24:29:864]: Note: 1: 2205 2:  3: ActionText Action 20:24:29: 
> FindRelatedProducts. Searching for related applicationsAction start 20:24:29: 
> FindRelatedProducts.Action ended 20:24:29: FindRelatedProducts. Return value 
> 1.
> And later:MSI (s) (00:C4) [20:25:08:092]: Doing action: 
> FindRelatedProductsMSI (s) (00:C4) [20:25:08:092]: Note: 1: 2205 2:  3: 
> ActionText Action 20:25:08: FindRelatedProducts. Searching for related 
> applicationsAction start 20:25:08: FindRelatedProducts.MSI (s) (00:C4) 
> [20:25:08:107]: Skipping FindRelatedProducts action: already done on client 
> sideAction ended 20:25:08: FindRelatedProducts. Return value 0.
> I looked at the package codes, the upgrade code, and the product codes, and 
> they're all upper-case.  I let the framework generate the package and product 
> codes, so I'd expect those to be right.
> I'm in a clean vanilla test VM.  I install the old version, then install the 
> new one, so the MSI is definitely available.
> Jamie
>> Date: Tue, 15 Apr 2014 11:43:26 -0700
>> From: Phil Wilson <phildgwil...@gmail.com>
>> Subject: Re: [WiX-users] Upgrade Doesn't Find Old Product
>> To: "General discussion about the WiX toolset."
>>       <wix-users@lists.sourceforge.net>
>> Message-ID:
>>       <caczvpry7hbgyee4ffat7qtdzdb6urguxnaghfxj9sg8sifg...@mail.gmail.com>
>> Content-Type: text/plain; charset=UTF-8
>>
>> If you've got a major upgrade element in your new product it should
>> work. It's not clear to me what those strange errors are around the
>> REP area in the log. I've never seen anything like that. It might be
>> the kind of error you get when your ProductCodes or UpgradeCodes are
>> not all uppercase, or the cached copy of the older MSI version isn't
>> available or is inaccessible for some reason. If you look for
>> FindRelatedProducts actions in the log you may see one that says
>> something about detecting the older versioned product. The version
>> values look ok - they are within the documented ranges, and you don't
>> need a major upgrade element in the older version - I'm not sure what
>> Pavan is getting at. You just need an UpgradeCode, ProductCode,
>> ProductVersion.
>> ---------------
>> Phil Wilson
>
>
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