I am checking with my team if the entire log can be shared. Meanwhile, here are
the information that you had asked for - 1. Condition for the CA is REMOVE AND
Privileged. I have verified on other machines that the CA runs during
uninstalltion. we also have automated tests to verify that the machine gets to
a clean state after MSI uninstalltion, which would not be true without the CA
run.
2. I checked in the log and RemoveExistingProducts did not run, which is
expected because this is a simple install/uninstall scenario and the same MSI
is always used.Skipping RemoveExistingProducts action: current configuration is
maintenance mode or an uninstall
3. I have verified that the custom action is referring to the dll under the
correct path.
4. The custom action is actually deferred - <CustomAction Id="RemoveYY"
FileKey="<File>" DllEntry="RemoveXX" Execute="deferred"
Return="check" Impersonate="no" HideTarget="no" /> 5. I used ORCA
to verify the InstallExecuteSequence and the sequence number of this CA is 3499
(and that of RemoveFiles is 3500).
Could the fact that it is a deferred CA be causing this issue? If so, why is it
not a consistent repro (at least i would expect it to repro more often if it is
just a timing issue)?
Regards,Surya
> Date: Thu, 24 Oct 2013 13:19:31 -0700
> From: phildgwil...@gmail.com
> To: wix-users@lists.sourceforge.net
> Subject: Re: [WiX-users] Need help with the error "A DLL required for this
> install to complete could not be run"
>
> You should probably post the entire log. For example, we can't see the
> custom action type to verify that it really is a (deferred?) call to that
> Dll at that path, and that the folder property is referring to the correct
> path, and maybe more around the point where the CA failed . A perhaps
> unlikely scenario is that it's an upgrade and an earlier
> RemoveExistingProducts has deleted the file. You didn't tell us any
> conditions on the CA call, which means it's possible that the CA might have
> never been called before, but now the condition is such that it IS
> now being called and fails because it would always have failed. So a log of
> a working prior uninstall could be used to see if it had actually been
> successfully called in the past. There's not enough information to see if
> it's always been broken but only now is manifesting the bug.
>
> There are more obscure possibilities that can't be ruled out.
>
> Phil Wilson
>
>
> On Thu, Oct 24, 2013 at 12:36 PM, Steven Ogilvie
> <steven.ogil...@titus.com>wrote:
>
> > Open up the MSI in ORCA and goto InstallExecuteSequence element. Sort the
> > sequences in numeric order and see where your custom action is being called
> > now, perhaps it has been moved before the removefiles sequence (which is
> > sequence order 3500)?
> >
> > Steve
> >
> > -----Original Message-----
> > From: Suryadeep Biswal [mailto:surya6...@hotmail.com]
> > Sent: October-24-13 3:24 PM
> > To: wix-users@lists.sourceforge.net
> > Subject: [WiX-users] Need help with the error "A DLL required for this
> > install to complete could not be run"
> >
> > Hi,
> >
> >
> >
> > During uninstallation path, Our MSI executes a custom action say RemoveXX
> > which executes RemoveYY method from the dll MyDLL.
> > This custom action is scheduled before "RemoveFiles" in Install Execute
> > sequence. The MSI been tested many times over the past 6 months and has
> > always worked without any issues. Recently, we saw a very strange issue on
> > a VM running on Windows Server 2008 R2, where MyDLL gets removed by the
> > time the custom action RemoveXX executes. As a result, the CA fails
> > resulting in the uninstallation failure with a dialog that contains this
> > message -
> >
> >
> >
> > A DLL required for this install to complete could not be run.
> >
> >
> >
> > The log file indicates the same issue -
> >
> >
> >
> > CustomAction RemoveXX returned actual error code
> > 1157 (note this may not be 100% accurate if translation happened inside
> > sandbox)
> >
> > MSI (s) (C8:28) [12:14:56:354]: Product: MyProduct -- Error 1723. There is
> > a problem with this Windows Installer package. A DLL required for this
> > install to complete could not be run. Contact your support personnel or
> > package vendor. Action RemoveXX, entry: RemoveYY, library:
> > <InstallPath>\MyDLL.dll
> >
> >
> >
> > After repair/reinstallation, I verified that MyDLL exists under
> > InstallPath but the during uninstallation it gets removed by the time I see
> > the dialog. Please note that other files are still present under
> > InstallPath.
> >
> > I have tried analyzing the log file (that was generated using /l*vx,
> > containing extra debugging information), but I see no information regarding
> > MyDLL getting removed before the Custom action scheduling.
> >
> >
> >
> > I would appreciate in any help with -
> >
> > 1.
> > A way to debug this issue.
> >
> > 2.
> > Any ideas/theories on what might be going on here.
> >
> >
> >
> > Regards,
> >
> > Surya
> >
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