I've never had to deal with that specific vender, but all of the ones I have 
interacted with have had a means of submitting false positives. If you submit 
your bundle to them, it usually takes less than a week for them to fix their 
problem.



On Feb 26, 2013, at 8:57 AM, "Rob Mensching" <r...@robmensching.com> wrote:

> What should we do differently? We need a working folder to put all kinds of
> stuff while we work on getting them in the right shape and/or verified
> before putting them in their final resting place. The working folder needs
> to be an unelevated location. The %TEMP% drive is used such that if
> anything goes awry the left over files will be cleaned up.
> 
> At a certain level, Trend Officescan needs to update their virus signatures
> to recognize Burn based bundles during install. The number of bundles is
> growing. I expect false positivies will start being a problem for them in
> the not too distant future.  There are no reports of issues from other
> security software to date.
> 
> If there is something we can do to help, we would look at that.
> 
> Note: signing a bundle that you distribute to customers seems like a pretty
> good idea no matter what. I do wish authenticode certs were not so flipping
> expensive.
> 
> 
> On Tue, Feb 26, 2013 at 6:26 AM, stewarth <stewart.hil...@thomsonreuters.com
>> wrote:
> 
>> We had (and still have) issues with 3.6 & Trend Officescan.  It objects to
>> the way that the burn setup.exe is extracted into temp & then writes to the
>> RunOnce registry key.  OfficeScan sees this as malware behaviour & blocks
>> it.  Even though everything is signed.
>> 
>> If you havent signed everything then you might try that.
>> 
>> Havent found a way around this & was hoping that maybe 3.7 would do
>> something slightly different.  Haven't tried it yet, but given your post
>> I'm
>> not optimistic.
>> 
>> 
>> 
>> --
>> View this message in context:
>> http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/Burn-Bootstrapper-application-installation-tp7583949p7583951.html
>> Sent from the wix-users mailing list archive at Nabble.com.
>> 
>> 
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