You might be missing the necessary root certificate on those machines. I think this is the link you need. Some certificates are updated by Windows Update but not all so look at the certificate chain of the exe (right click / properties) on an affected machine to see if it is installed. http://www.microsoft.com/en-us/download/details.aspx?id=35945
-----Original Message----- From: Sørensen, Rune [mailto:rune.soren...@cobham.com] Sent: 21 February 2013 07:40 To: wix-users@lists.sourceforge.net Subject: [WiX-users] Authenticode verification fails on clean Windows Xp sp3 Hi All, I'm having some issues with the following use case: Some of our users install our product on a clean Windows XP SP3 which has never been connected to the internet (and might never be). When Burn tries to validate the authenticode of the packages, it fails. However, if the system is connected to the internet, the next installation attempt succeeds. After investigating the issue, I assume this issue is related to burn/WinVerifyTrust() being unable to download a certificate revocation list. Another use case with the same result: Install on a clean windows xp sp3 WITH internet access. First installation attempt fails, second succeeds. Since these use cases is pretty common I was hoping some of you have had similar issues. Could this be related to the certificate chain used when signing msi-packages? Definition of "clean": The state just after installation of windows has been completed - no windows updates and no other programs installed. Extract from the log file (the issue is the same on v3.7.1224.0): [0634:04E8][2013-02-20T15:15:14]i001: Burn v3.7.1203.0, Windows v5.1 (Build 2600: Service Pack 3), path: Z:\BootStrapper\bin\Debug\ product .exe, cmdline: '' ... [0634:07A0][2013-02-20T15:15:22]i338: Acquiring package: product_x86.msi, payload: product_x86.msi, copy from: Z:\BootStrapper\bin\Debug\product_x86.msi [03DC:0644][2013-02-20T15:15:23]e000: Error 0x800b010a: Failed authenticode verification of payload: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\product_x86.msi [03DC:0644][2013-02-20T15:15:23]e000: Error 0x800b010a: Failed to verify signature of payload: product_x86.msi [03DC:0644][2013-02-20T15:15:23]e310: Failed to verify payload: product_x86.msi at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\product_x86.msi, error: 0x800b010a. Deleting file. [03DC:0644][2013-02-20T15:15:23]e000: Error 0x800b010a: Failed to cache payload: product_x86.msi [0634:07A0][2013-02-20T15:15:23]e314: Failed to cache payload: product_x86.msi from working path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{ee9f0de4-a315-4ed6-a2a5-a0dcee24ad78}\pro duct_x86.msi, error: 0x800b010a. [0634:07A0][2013-02-20T15:15:23]e349: Application requested retry of payload: product_x86.msi, encountered error: 0x800b010a. Retrying... [0634:07A0][2013-02-20T15:15:26]i338: Acquiring package: product_x86.msi, payload: product_x86.msi, copy from: Z:\BootStrapper\bin\Debug\product_x86.msi [03DC:0644][2013-02-20T15:15:26]e000: Error 0x800b010a: Failed authenticode verification of payload: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\product_x86.msi [03DC:0644][2013-02-20T15:15:26]e000: Error 0x800b010a: Failed to verify signature of payload: product_x86.msi [03DC:0644][2013-02-20T15:15:26]e310: Failed to verify payload: product_x86.msi at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\product_x86.msi, error: 0x800b010a. Deleting file. [03DC:0644][2013-02-20T15:15:26]e000: Error 0x800b010a: Failed to cache payload: product_x86.msi [0634:07A0][2013-02-20T15:15:26]e314: Failed to cache payload: product_x86.msi from working path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{ee9f0de4-a315-4ed6-a2a5-a0dcee24ad78}\pro duct_x86.msi, error: 0x800b010a. [0634:07A0][2013-02-20T15:15:26]e349: Application requested retry of payload: product_x86.msi, encountered error: 0x800b010a. Retrying... [0634:07A0][2013-02-20T15:15:29]i338: Acquiring package: product_x86.msi, payload: product_x86.msi, copy from: Z:\BootStrapper\bin\Debug\product_x86.msi [03DC:0644][2013-02-20T15:15:29]e000: Error 0x800b010a: Failed authenticode verification of payload: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\product_x86.msi [03DC:0644][2013-02-20T15:15:29]e000: Error 0x800b010a: Failed to verify signature of payload: product_x86.msi [03DC:0644][2013-02-20T15:15:29]e310: Failed to verify payload: product_x86.msi at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\product_x86.msi, error: 0x800b010a. Deleting file. [03DC:0644][2013-02-20T15:15:29]e000: Error 0x800b010a: Failed to cache payload: product_x86.msi [0634:07A0][2013-02-20T15:15:29]e314: Failed to cache payload: product_x86.msi from working path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{ee9f0de4-a315-4ed6-a2a5-a0dcee24ad78}\pro duct_x86.msi, error: 0x800b010a. ----------------------------------------------------------------------------- - Everyone hates slow websites. So do we. Make your web apps faster with AppDynamics Download AppDynamics Lite for free today: http://p.sf.net/sfu/appdyn_d2d_feb _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users SDL PLC confidential, all rights reserved. If you are not the intended recipient of this mail SDL requests and requires that you delete it without acting upon or copying any of its contents, and we further request that you advise us. 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