Were your old installs basic InstallShield projects (pure MSI) or were they 
hybrid projects (InstallScript installs that use MSI for file transfer).

It sounds like you may be using a hybrid InstallScript installs.  The projects 
cannot be directly upgrades using the MSI upgrade process.  For the hybrid 
InstallScript projects you need to treat them line you would a legacy 
InstallScript install and call the silent install using the InstallShield 
setup.exe.


-----Original Message-----
From: [email protected] [mailto:[email protected]] 
Sent: Thursday, August 18, 2011 2:19 PM
To: [email protected]
Subject: [WiX-users] MajorUpgrade vs. InstallShield

Hi all - this is our company's first Wix installer, and so far it is working 
out very well.  The older products have an upgrade code which we can use in the 
Wix Product element to detect major upgrades.  There is just one problem: these 
older products use InstallShield (11.5 I think) and when the Windows Installer 
major upgrade goes to do RemoveExistingProducts the older .MSI gets removed, 
but the InstallShield "stuff" remains.

I looked in the archives, and it sounds like the InstallShield registry entry 
can be removed, as can the "<program files>\InstallShield Installation 
Information\{product code}" folder, presumably as a custom action scheduled 
after RemoveExistingProducts.

Our older IS setups were apparently not made to run silent uninstalls 
unfortunately.  I am unsure if this approach is the right one, and just 
wondering if anyone has done this and found any "gotchas" with it.  Thanks for 
any info!
-Rob

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