These are the relevant parts of the attempted removal of the existing
product during RemoveExistingProducts (as part of an attempted major
upgrade):
******* Product: {8B696937-064A-4A31-8249-7BC62885F793}
******* Action:
******* CommandLine: ********** MSI (s) (C8:D0) [11:48:30:687]:
Warning: Local cached package 'C:\WINDOWS\Installer\a251e.msi' is missing.
<then/>
MSI (s) (C8:D0) [11:48:30:687]: SOURCEMGMT: Looking for sourcelist for
product {8B696937-064A-4A31-8249-7BC62885F793}
<then/>
MSI (s) (C8:D0) [11:48:30:687]: Note: 1: 2203 2: C:\Program Files\Acme\Our
Program\Updater.ClientSetup.msi 3: -2147287038 MSI (s) (C8:D0)
[11:48:30:687]: SOURCEMGMT: Source is invalid due to missing/inaccessible
package.
<then/>
MSI (s) (C8:D0) [11:48:30:921]: Note: 1: 2203 2: D:\Updater.ClientSetup.msi
3: -2147287038 MSI (s) (C8:D0) [11:48:30:921]: SOURCEMGMT: Source is invalid
due to missing/inaccessible package.
Can you access the "C:\WINDOWS\Installer" directory and verify that it in
fact does exist, and in fact the indicated stripped MSI (a251e.msi) is not
present?
Also verify the security settings on that folder/on the MSI files inside
that folder. Everyone should have Execute (and Read), and both SYSTEM and
Administrators should have Full Control.
If you can find your build of your MSI with the ProductCode
{8B696937-064A-4A31-8249-7BC62885F793} then you can place it in one of the
other two paths listed ("C:\Program Files\Acme\Our Program" or "D:\") and
try removing it again. At that point it should successfully remove.
-Blair
-----Original Message-----
From: Jason Jibben [mailto:jason_jib...@starkey.com]
Sent: Wednesday, January 19, 2011 9:38 AM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] Uninstall issues
Ok, Log didn't get attached. Copy-Paste!
-----------------CLIP-----------------------------
-------------------------END-CLIP------------------------------
-----Original Message-----
From: Jason Jibben [mailto:jason_jib...@starkey.com]
Sent: Wednesday, January 19, 2011 11:21 AM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] Uninstall issues
Sorry about the wait, this tends to be a rare issue... but I did get a log.
In this case, it isn't the driver package that is causing the error, but it
is an optional software-updater package. This package does not include any
driver code and a pretty typical installer.
This package isn't signed, but the driver package that I see the same issue
is.
-----Original Message-----
From: Wilson, Phil [mailto:phil.wil...@invensys.com]
Sent: Thursday, January 13, 2011 12:29 PM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] Uninstall issues
Get a verbose log and see what's going on, if you haven't already. Are you
sure that the cached MSI file is missing? For example, if there is a
ResolveSource action that's not conditioned properly then Windows will want
the original install source.
I have a vague memory of an issue in the \installer directory where the
security settings made it inaccessible, but I can't find any docs on that.
Phil Wilson
-----Original Message-----
From: Jason Jibben [mailto:jason_jib...@starkey.com]
Sent: Thursday, January 13, 2011 8:11 AM
To: General discussion for Windows Installer XML toolset.
Subject: [WiX-users] Uninstall issues
Hello WiX Users!
I've been running into an issue more often that I care to see. When
uninstalling a package via ARP, a dialog pops up stating the installer
cannot be found, and prompts the user to locate the MSI on a network share /
CD drive. This also shows up when running a major upgrade.
What seems to be happening is the stripped MSI is not being stored in the
C:\WINDOWS\Installer directory. This does seem to be a rare issue, but one
that is starting to concern me. I mostly see this on XP systems, I don't
recall any non-XP boxes honestly, but can't be 100% sure on that. Most
(99%) installs/uninstalls work without issue.
Any thoughts what could be causing this issue?
Installer and Merge Module follows (Guids removed):
<?xml version="1.0" encoding="utf-8"?>
<?include ExternalProperties.wxi ?>
<Wix xmlns="http://schemas.microsoft.com/wix/2006/wi";>
<Product UpgradeCode="Upgrade-Guid" Manufacturer="Acme" Id="*"
Name="Nifty Drivers" Version="$(var.BuildVersion)" Language="1033">
<Package Id="*" Keywords="Installer,MSI,Database"
Description="Nifty version $(var.BuildVersion)" Comments="Contact: Your
local administrator" Manufacturer="Acme" InstallerVersion="300"
Languages="1033" SummaryCodepage="1252"/>
<Upgrade Id="Upgrade-Guid">
<UpgradeVersion Minimum="$(var.BuildVersion)"
IncludeMinimum="no" OnlyDetect="yes" Language="1033"
Property="NEWPRODUCTFOUND" />
<UpgradeVersion Minimum="1.0.0.0"
IncludeMinimum="yes" Maximum="$(var.BuildVersion)" IncludeMaximum="no"
Language="1033" Property="PREVIOUSVERSIONSINSTALLED" />
</Upgrade>
<InstallExecuteSequence>
<Custom Action="PreventDowngrading"
After="FindRelatedProducts">NEWPRODUCTFOUND</Custom>
<RemoveExistingProducts Before="InstallInitialize"
/>
</InstallExecuteSequence>
<!-- Prevent downgrading -->
<CustomAction Id="PreventDowngrading" Error="Newer version
already installed." />
<Media Id="1" Cabinet="Sample.cab" EmbedCab="yes"/>
<Condition Message="This driver install requires a 32 bit
Operating System.">NOT VersionNT64</Condition>
<Directory Id="TARGETDIR" Name="SourceDir">
<Merge Id="Driver" DiskId="1" Language="1033"
SourceFile="$(var.OutPutRoot)USBDevice.msm" FileCompression="yes"/>
<Component Id="RegisterVersion" Guid="Guid-is-Here">
<RegistryValue Id="Version" Root="HKLM"
Action="write" KeyPath="yes" Type="string" Key="Software\Acme\USBDevice"
Name="Version" Value="$(var.BuildVersion)" />
</Component>
</Directory>
<Feature Id="Base" Level="1" Absent="disallow"
AllowAdvertise="no" Description="Base Files" Display="hidden" Title="Base
Files">
<MergeRef Id="Driver"/>
<ComponentRef Id="RegisterVersion"/>
</Feature>
</Product>
</Wix>
The guts of the USBDevice.msm:
<Directory Id="Drivers" Name="Drivers">
<Directory Id ="Nifty" Name="Nifty">
<Component Id="USBProgrammerDriver" Guid="GUID-is-here" >
<difxapp:Driver AddRemovePrograms="no"
DeleteFiles="no" ForceInstall="yes" Legacy="no" PlugAndPlayPrompt="no"/>
<File Id="Niftyusb.inf" Name="Niftyusb.inf"
KeyPath="yes" Source="$(var.OutPutRoot)BulkUSB\Niftyusb.inf"/>
<File Id="Niftyusb.sys" Name="Niftyusb.sys"
Source="$(var.OutPutRoot)BulkUSB\Niftyusb.sys"/>
<File Id="Niftyusb.cat" Name="Niftyusb.cat"
Source="$(var.OutPutRoot)BulkUSB\Niftyusb.cat"/>
</Component>
</Directory>
<!-- Previous version was set to not-uninstall. Override and
remove!-->
<Component Id="RemoveOldDriver" Guid="GUID-is-here">
<RemoveFile Id="rem1" Name="Niftyusb.inf" On ="both"/>
<RemoveFile Id="rem2" Name="Niftyusb.sys" On ="both"/>
<RemoveFile Id="rem3" Name="Niftyusb.cat" On ="both"/>
</Component>
</Directory>
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malware threats, the impact they can have on your business, and how you
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