> From: Bruce Cran [mailto:br...@cran.org.uk] 
> Sent: Friday, September 03, 2010 6:55 PM
> 
> On Fri, 3 Sep 2010 10:31:34 -0700 (PDT)
> Christopher Painter <chr...@deploymentengineering.com> wrote:
> 
> > Well said other then I don't agree that InstallShield is the reason
> > people don't want to write installs.  ( Although this seems to be
> > supported by tweats and blogs that I read. )  I just can't buy
> > it based on my experience using the tool for the last 14 years.
> > Maybe I'm just hard headed enough to look past the tools faults.
> 
> I used it for a while and found it to be awful. For a start it's
> expensive enough that we could only buy a single copy - that ruled out
> other developers creating their own installers, and eventually caused
> us to abandon it in favour of Visual Studio 2003's Setup & Deployment
> project. I did try and recommend WiX but the senior developers didn't
> want to learn a new language just to write an installer.

We tried to use it, despite not liking products which advertise themselves all 
over what they produce. We began to lose interest when it failed to install, 
claiming we were installing it on an unsupported version of Windows - despite 
the error message and the box listing the version we were installing it on as 
one of the supported versions. We lost interest completely when their "Customer 
Support" refused to help unless we bought a support contract. I have doubts 
about installer development programs which fail to install, produce an 
incorrect message about why, and regard that as something that I should pay a 
lot of money to fix.

WiX was wonderful, even in its early 2.x iterations. We were off to a flying 
start when it installed successfully ...
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