Here's the log file from the failed install. This looks like it could be file corruption error, unless someone else can tell me otherwise?
=== Verbose logging started: 4/1/2009 11:02:16 Build type: SHIP UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (28:DC) [11:02:16:072]: Resetting cached policy values MSI (c) (28:DC) [11:02:16:072]: Machine policy value 'Debug' is 0 MSI (c) (28:DC) [11:02:16:072]: ******* RunEngine: ******* Product: PixelActiveCityScape_v1_7_Demo.msi ******* Action: ******* CommandLine: ********** MSI (c) (28:DC) [11:02:16:072]: Note: 1: 2203 2: PixelActiveCityScape_v1_7_Demo.msi 3: -2147287010 MSI (c) (28:DC) [11:02:16:072]: MainEngineThread is returning 1620 === Verbose logging stopped: 4/1/2009 11:02:16 === It's hard to say the exact circumstances. The .msi is downloaded from our website, and I don't have access to the client's computer. The client that last reported this problem has his AV scanner disabled. I'll ask him if he's running it from a network share. What are the circumstances when it fails? Perhaps there is another process locking the file open? I have seen this error occasionally when I try to open a package that is on a network share with orca. I presume that there is an AV scanner running on the server locking the file open. I have a .msi I've created using Wix that seems to work on a lot of computers. However, I occasionally have reports of of clients running the .msi on their computer and getting this error message: "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package." Does anyone know how I can recreate this image, and what I could possibly be doing wrong in my .wxs file? This error happens with both 2.0 and 3.0 versions of Wix. Product.wxs -- View this message in context: http://n2.nabble.com/%22This-installation-package-could-not-be-opened.%22-tp2566106p2571048.html Sent from the wix-users mailing list archive at Nabble.com. ------------------------------------------------------------------------------ _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users