I'd say there's a 90+% chance we'd be getting that support call anyway,
just because the message appeared in the first place!
For some reason our customers always assume that because it's our
installation, anything that goes wrong *has* to be our fault... even
when they haven't followed the instructions we gave them. :-)
Regards,
Richard
________________________________
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Christopher Painter
Sent: Sunday, May 04, 2008 9:48 AM
To: Neil Sleightholm; WiX-users
Subject: ****SPAM**** Re: [WiX-users] RFC: File vitality
There is a recent PSDK.MSI thread where Simon Scott suspects a
FilesInUse pattern bug:
http://groups.google.com/group/microsoft.public.platformsdk.msi/browse_t
hread/thread/17f76202ee2b2742/dc061211ad4db61a?lnk=raot
He thinks MSI is having a false positive on a locked file and that
pressing ignore results in a successful instalation. In this scenario,
making all component files vital by default would actually result in a
blocked installation.
It would be difficult to predict in advance of shipping a product which
files might trip this possible bug so IMHO it might be best to leave
vital not set and let the administrator roll the dice when choosing to
hit ignore, retry or cancel. If you don't, you'll be getting the
support call anyways since the install rolled back.
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