Couple of other things to check.

 

ALLUSERS may be set to 1 in the new installer and not in the old
installer or vice versa.

 

In your UpgradeVersion element make sure you have OnlyDetect="no". If
this is set to "yes" it doesn't remove the older version, just detects
for it so you can set a Property or what not.

 

________________________________

From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Willie
Burton
Sent: Monday, April 21, 2008 12:58 PM
To: 'Bob Arnson'
Cc: wix-users@lists.sourceforge.net
Subject: Re: [WiX-users] Multiple entries in ARP on upgrade

 

MSI (s) (8C:7C) [15:52:18:625]: Doing action: RemoveExistingProducts

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2205 2:  3: ActionText 

Action start 15:52:18: RemoveExistingProducts.

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2205 2:  3: Error 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2228 2:  3: Error 4: SELECT
`Message` FROM `Error` WHERE `Error` = 22 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2205 2:  3: Error 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2228 2:  3: Error 4: SELECT
`Message` FROM `Error` WHERE `Error` = 23 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2205 2:  3: Error 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2228 2:  3: Error 4: SELECT
`Message` FROM `Error` WHERE `Error` = 16 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2205 2:  3: Error 

MSI (s) (8C:7C) [15:52:18:625]: Note: 1: 2228 2:  3: Error 4: SELECT
`Message` FROM `Error` WHERE `Error` = 21 

Action ended 15:52:18: RemoveExistingProducts. Return value 1.

 

________________________________

From: Bob Arnson [mailto:[EMAIL PROTECTED] 
Sent: Saturday, April 19, 2008 9:13 PM
To: Willie Burton
Cc: wix-users@lists.sourceforge.net
Subject: Re: [WiX-users] Multiple entries in ARP on upgrade

 

Willie Burton wrote: 

The upgrade Id is the same as the upgradecode in the product tag. The
product id, package id and versions are different. Not sure what I'm
missing, but, it seems to never uninstall the previous version. 


Look at a verbose log around the FindRelatedProducts and
RemoveExistingProducts actions to see what MSI found/did.

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