Some thoughts, not all of which may apply: The account needs the "log on a service" right. It's not automatic for admins IIRC. If you configure the service with an account manually it will add that right for you and tell you. Using the APIs isn't that friendly.
If the service starts but never calls back into the service APIs then that will also cause this behavior. It's sometimes worth looking at what the service does before it calls back into the service APIs, although this is masked if it's a managed code service unless you spend all day in OnInstall. Dependencies matter too, in case the service depends on something that's being installed in the same package but isn't actually available at StartServices time (this sounds most likely). Phil Wilson -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, September 10, 2007 9:50 AM To: wix-users@lists.sourceforge.net Subject: [WiX-users] Error when using ServiceInstall I'm trying to install a service with the follow bit of WiX - the first is hand done (from tutorial) the second is from WiX-Aware - both are failing: <Component Id='nexusportalEXE' Guid='3B392C35-B499-473e-98F6-75218C1AE3B1' Location='local'> <File Id='nexusportalEXE' Name='nexuspor.exe' LongName=' nexusportal.exe' DiskId='1' src='..\bin\nexusportal.exe' /> <ServiceInstall Id='nexusportalEXE' DisplayName='Pershing Nexus Portal Business Logic Host' Name='Nexus Portal Service' ErrorControl='normal' Start='auto' Type='ownProcess' Vital=' yes' Account='[ACCOUNT]' Password='[PASSWORD]' /> <ServiceControl Id='nexusportalEXE' Name='Nexus Portal Service' Start='install' Stop='uninstall' Remove='uninstall' /> </Component> <Component Id="C_FL_NexusPortal.exe" Guid="{FFF761D4-A91B-40E5-B822-15FB9554F764}"> <File Id="FL_NexusPortal.exe" Name="NexusPor" LongName="NexusPortal.exe" Source="..\bin\NexusPortal.exe" DiskId="1" KeyPath="yes" /> <ServiceInstall Id="NexusPortalService" ErrorControl="normal" Name="NexusPortalService" Start="auto" Type="ownProcess" DisplayName="Nexus Portal Service" Description="Business Logic Host" Interactive="no" Arguments="[ACCOUNT]" Vital="yes" Password="[PASSWORD]" /> <ServiceControl Id="NexusPortalService" Name="NexusPortalService" Remove="uninstall" Stop="uninstall" Start="install" /> </Component> It returns an error (on two boxes): Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11920 Date: 10/09/2007 Time: 17:38:41 User: PERSHINGDEV\mt09 Computer: EID249D139 Description: Product: Nexus Portal Service -- Error 1920. Service 'Nexus Portal Service' (NexusPortalService) failed to start. Verify that you have sufficient privileges to start system services. Data: 0000: 7b 32 44 36 43 39 42 35 {2D6C9B5 0008: 36 2d 32 36 34 39 2d 34 6-2649-4 0010: 35 35 38 2d 38 43 34 38 558-8C48 0018: 2d 44 42 42 34 32 42 43 -DBB42BC 0020: 30 33 44 37 44 7d 03D7D} I am an administrator on both and can't see what privileges it is i am missing, also able to manually install the service. So i'm thinking it's a red herring of an error message but not had much luck finding it so far.... anybody any ideas - am i missing something saying what type of service it should be in the XML? 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