Sorry it took so long to get back to you, I caught a bug, then another one ... long week.
Here's what seems to be the applicable part of the log. The user error is something like "one or more files needed for restoration cannot be found. Restoration is not possible." I don't know what "19C29D7B9D408814D8EF629B9E4E4D76" is, it isn't a GUID I'm using. --- MSI (s) (20:9C) [14:02:55:381]: Executing op: RegRemoveKey() MSI (s) (20:9C) [14:02:55:381]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\TempP ackages 3: 2 MSI (s) (20:9C) [14:02:55:391]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\UpgradeCodes\6210 75F8DBF3E4E4DB29AAAA436882BE,,BinaryType=0) MSI (s) (20:9C) [14:02:55:391]: Executing op: RegAddValue(Name=19C29D7B9D408814D8EF629B9E4E4D76,,) MSI (s) (20:9C) [14:02:55:401]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\Features\19C29D7B 9D408814D8EF629B9E4E4D76,,BinaryType=0) MSI (s) (20:9C) [14:02:55:401]: Executing op: RegRemoveKey() MSI (s) (20:9C) [14:02:55:401]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Classes\Installer\Features\19C29D7B9D408814D8EF6 29B9E4E4D76 3: 2 MSI (s) (20:9C) [14:02:55:401]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\Products\19C29D7B 9D408814D8EF629B9E4E4D76,,BinaryType=0) MSI (s) (20:9C) [14:02:55:411]: Executing op: RegAddValue(Name=ProductName,Value=Keithley Test Script Builder Software Suite,) MSI (s) (20:9C) [14:02:55:411]: Executing op: RegAddValue(Name=PackageCode,Value=419209F45EE52DE429219AFDA3563FB0,) MSI (s) (20:9C) [14:02:55:421]: Executing op: RegAddValue(Name=Language,Value=#1033,) MSI (s) (20:9C) [14:02:55:421]: Executing op: RegAddValue(Name=Version,Value=#16777216,) MSI (s) (20:9C) [14:02:55:421]: Executing op: RegAddValue(Name=Assignment,Value=#1,) MSI (s) (20:9C) [14:02:55:431]: Executing op: RegAddValue(Name=AdvertiseFlags,Value=#388,) MSI (s) (20:9C) [14:02:55:431]: Executing op: RegAddValue(Name=InstanceType,Value=#0,) MSI (s) (20:9C) [14:02:55:441]: Executing op: RegAddValue(Name=AuthorizedLUAApp,Value=#0,) MSI (s) (20:9C) [14:02:55:441]: Executing op: RegAddValue(Name=Clients,Value=[~]:[~],) MSI (s) (20:9C) [14:02:55:441]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\Products\19C29D7B 9D408814D8EF629B9E4E4D76\SourceList,,BinaryType=0) MSI (s) (20:9C) [14:02:55:451]: Executing op: RegAddValue(Name=PackageName,Value=TSBSuite.msi,) MSI (s) (20:9C) [14:02:55:451]: Executing op: RegAddValue(Name=LastUsedSource,Value=n;1;C:\,) MSI (s) (20:9C) [14:02:55:461]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\Products\19C29D7B 9D408814D8EF629B9E4E4D76\SourceList\Net,,BinaryType=0) MSI (s) (20:9C) [14:02:55:461]: Executing op: RegAddValue(Name=1,Value=#%C:\,) MSI (s) (20:9C) [14:02:55:461]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\Products\19C29D7B 9D408814D8EF629B9E4E4D76\SourceList\Media,,BinaryType=0) MSI (s) (20:9C) [14:02:55:471]: Executing op: RegAddValue(Name=1,Value=;,) MSI (s) (20:9C) [14:02:55:471]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Classes\Installer\Products\19C29D7B 9D408814D8EF629B9E4E4D76,,BinaryType=0) MSI (s) (20:9C) [14:02:55:471]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0) MSI (s) (20:9C) [14:02:55:471]: Error in rollback skipped. Return: 5 MSI (s) (20:9C) [14:02:55:511]: Unlocking Server MSI (s) (20:9C) [14:02:55:511]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'. Action ended 14:02:55: InstallFinalize. Return value 3. Action ended 14:02:55: INSTALL. Return value 3. Property(S): IVIDIRPROP = C:\Program Files\IVI\ --- Julie Campbell [EMAIL PROTECTED] -----Original Message----- From: Bob Arnson [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 02, 2007 11:24 PM To: Julie Campbell Cc: wix-users@lists.sourceforge.net Subject: Re: [WiX-users] Error on uninstall? Julie Campbell wrote: > I started getting an error on uninstallation a couple days and despite > verbose logging have been unable to determine the cause. Something I've > changed is the mostly likely culprit. Anyone have guidance? The verbose > log gives me (error codes looked up from > http://msdn2.microsoft.com/en-us/library/aa372835.aspx, numbers in log): > 1302: Please insert the disk: [2] > 1725: Removal failed. > 1709: Product: [2] -- [3] > There's probably another error lurking -- 1302 isn't necessarily a source prompt. Search the log for "return value 3" -- that usually indicates the action that failed. -- sig://boB http://joyofsetup.com/ ____________________________________________________________________________ _ Scanned by IBM Email Security Management Services powered by MessageLabs. For more information please visit http://www.ers.ibm.com ____________________________________________________________________________ _ _____________________________________________________________________________ Scanned by IBM Email Security Management Services powered by MessageLabs. 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