I've been told they're implementing a fix, so future versions should be better behaved.
Rob Dave Williamson wrote: > Wow! What in the world kind of logic is that! > > Very good to know. > > Dave > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Hamflett > Sent: Friday, June 16, 2006 4:10 AM > To: wix-users@lists.sourceforge.net > Subject: Re: [WiX-users] Product clashes > > After a lot of testing and talking to ATI, it seems the problem is that the > ATI uninstaller is > indiscriminately removing any product with the uppercase letters 'ATI' in > it's name. Does this > sound like the cause of your past problem? > > Rob > > Francis Kam wrote: >> I don't have the answer, but I can say that I have seen behavior in the >> past which led me to the same conclusions. I can't remember when it >> was, but I do remember it was with ATI drivers. >> >> -Francis >> >> >> >> >> On 5/26/06, *Rob Hamflett* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> >> wrote: >> >> This isn't WiX related, but I hope you don't mind me posting >> this. I find that the level of >> expertise in this newsgroup/list is generally higher than the other >> MSI newsgroups I read, and I'm >> in disbelief at what's happening. >> >> I've got a rather weird problem, and I'm just trying to think >> through possible causes. My problem >> is that when you uninstall the ATI drivers (which you need to do >> during an upgrade) two of my >> products get uninstalled. I have suspicions about a third, but >> haven't tested for that yet. It's >> really strange. If you remove the ATI drivers from Add/Remove >> Programs, our products are removed >> when it's finished. There is also a program of theirs that you can >> download and run to uninstall >> all the ATI software. When you run this executable it asks you the >> normal 'are you sure?' question, >> and when you click OK you get a progress only dialog with the title >> "Uninstalling <my-product>" >> before it opens their maintenance dialog. >> >> This happens across different product versions and different >> products with different package, >> product and upgrade codes , and different versions numbers. I can >> only assume that there is a >> component GUID clash, and that their software is looking for the >> product that contains that GUID and >> is uninstalling it. I know it sounds highly unlikely (I'm not even >> sure it's possible) but a GUID >> clash is the only thing I can think of. The ATI installers appear >> to use InstallShield and there's >> no useful information about them under their key in the Uninstall >> section of the registry. The >> remove command is a call to an entry point in a DLL and there's no >> product code given either. >> >> Does anyone have any idea what could be going on before I have to >> make an international phone call >> to try and get hold of their setup developer? >> >> Rob >> >> >> >> ------------------------------------------------------- >> All the advantages of Linux Managed Hosting--Without the Cost and Risk! >> Fully trained technicians. The highest number of Red Hat >> certifications in >> the hosting industry. Fanatical Support. Click to learn more >> http://sel.as-us.falkag.net/sel?cmd=lnk&kid=107521&bid=248729&dat=121642 >> >> <http://sel.as-us.falkag.net/sel?cmd=lnk&kid=107521&bid=248729&dat=121642> >> _______________________________________________ >> WiX-users mailing list >> WiX-users@lists.sourceforge.net <mailto:WiX-users@lists.sourceforge.net> >> https://lists.sourceforge.net/lists/listinfo/wix-users >> >> > > > > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
