> On 02 May 2017 at 14:13 Lucy Crompton-Reid
> <lucy.crompton-r...@wikimedia.org.uk> wrote:
>
>
> It's definitely a problem if it takes such a long time for an OTRS to be
> resolved. I'm not criticising anyone actually involved in this as a volunteer
> but as you say, it suggests a lack of capacity that some dedicated training
> for interested volunteers within the UK community might help.
>
Yes. I've thought for years that OTRS is an example where Wikimedia as a whole
should be more concerned with training.
Charles
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