"Thank you for your response. We sincerely apologize for any inconvenience this may have caused you. Please know that it is never our intention to cause any hassle, and we truly understand the urgency of this issue.
We already did a thorough investigation and checked on this issue, and we can confirm that the server is properly working fine and we do not see any issues with the server. We also checked the logs, and there we found out that the error was coming from an authentication failure. Please refer to the logs below: Jul 5 15:40:29 WeatherPi weewx [25601] ERROR weewx.reportengine: ftpgenerator: (1): caught exception '<class 'ftplib.error_perm'>': 530 Login authentication failed 530 Login authentication failed means that the username or password provided for the FTP connection is incorrect. Let us know if you have further questions." This is the latest response from the website host....does this make any sense? These are hardwired into weewx.conf...and have been so for 10 years...and worked without a problem? If I use them in Filezilla, I also get the 503 error. How to make sense of this? On Sunday 7 July 2024 at 09:39:11 UTC+12 Monica Mulholland wrote: > Yes! This is very obviously a server problem and not a weewx problem. See > attached where I have tried to connect using Filezilla but with the same > information! > > On Saturday 6 July 2024 at 16:48:35 UTC+12 vince wrote: > >> That ps command and commentary they provided is so ridiculously wrong it >> is unbelievable. Hopefully you're not letting them log into your pi3. >> >> As michael.k said yesterday, your problem is that you have an incorrect >> setting in the FTP section of your weewx.conf file. If it worked for years >> and does not work now, it is likely your password on the 'remote' server >> has changed. You need to edit the correct username/password into >> weewx.conf and restart weewx and it should work. >> >> Simplest test to figure it out is to try to ftp manually from a shell >> prompt on the pi and verify you have the correct remote host, username, and >> password. Something changed on your server side if you didn't change >> anything on the pi. >> >> On Friday, July 5, 2024 at 7:06:34 PM UTC-7 Monica Mulholland wrote: >> >>> "I hope this message finds you well. >>> >>> I wanted to provide you with an update regarding the **weewxd** process >>> on the server. We checked and confirmed that the **weewxd** process is >>> currently running smoothly. >>> >>> process log filtering weewxd: >>> >>> [Sydney] [root@*********** log]# ps aux | grep weewxd >>> root 2593536 0.0 0.0 112808 976 pts/0 S+ 12:46 0:00 grep --color=auto >>> weewxd >>> >>> To further assist you in resolving any issues you may be facing, we >>> kindly request the following information from you: >>> >>> 1. weewxd Version: Could you please confirm the version of **weewxd** >>> that you are currently running on your website? This information will help >>> us ensure compatibility and troubleshoot effectively. >>> >>> 2. Screenshot of Error Message: If possible, could you please provide us >>> with a screenshot of any error message that appears when you attempt to >>> restart **weewx** on your end? This will allow us to pinpoint the specific >>> issue and provide you with tailored assistance." >>> >>> Finally a somewhat sensible answer from the site host!!!!...though I am >>> not sure how they have determined that weewx is running smoothly. >>> >>> On Saturday 6 July 2024 at 13:16:14 UTC+12 Monica Mulholland wrote: >>> >>>> Found it! >>>> >>>> Status: Connecting to 43.245.53.39:21... >>>> Status: Connection established, waiting for welcome message... >>>> Status: Initializing TLS... >>>> Status: Verifying certificate... >>>> Status: TLS connection established. >>>> Command: USER wilsonba >>>> Response: 331 User wilsonba OK. Password required >>>> Command: PASS ************** >>>> Response: 530 Login authentication failed >>>> Error: Critical error: Could not connect to server >>>> >>>> On Saturday 6 July 2024 at 12:00:22 UTC+12 Monica Mulholland wrote: >>>> >>>>> Thank you for that....where might I find the credentials....it has >>>>> been 10 years since I set up all this and my memory is not that good >>>>> anymore! >>>>> >>>>> On Friday 5 July 2024 at 18:03:13 UTC+12 [email protected] wrote: >>>>> >>>>>> The FTP server login failed (530 Login authentication failed) for >>>>>> your user and password. Either you accidentally changed the credentials >>>>>> in >>>>>> your config, or the account expired or the provider changed something >>>>>> else >>>>>> that causes this error. Check, if you can log in using your credentials >>>>>> with another FTP-client, if that works, double check your credentials in >>>>>> weewx.conf. If that doesn't work, ask your provider for the reason you >>>>>> cannot login. >>>>>> >>>>>> Monica Mulholland schrieb am Freitag, 5. Juli 2024 um 05:47:28 UTC+2: >>>>>> >>>>>>> Apologies! Will do! >>>>>>> >>>>>>> On Friday 5 July 2024 at 12:27:41 UTC+12 Tom Keffer wrote: >>>>>>> >>>>>>>> You need to let it run for at least an archive interval. Your >>>>>>>> archive interval has been set to 10 minutes, and you let it run for >>>>>>>> only 6 >>>>>>>> minutes. Patience! >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Thu, Jul 4, 2024 at 5:20 PM Monica Mulholland <[email protected]> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> This is what is in sources.list.....nothing in sources.conf >>>>>>>>> >>>>>>>>> On Friday 5 July 2024 at 11:35:34 UTC+12 Tom Keffer wrote: >>>>>>>>> >>>>>>>>>> Sorry, I blew it. For the IP error, you want to take a look in >>>>>>>>>> /etc/apt/sources.conf. >>>>>>>>>> >>>>>>>>>> On Thu, Jul 4, 2024 at 4:20 PM Monica Mulholland < >>>>>>>>>> [email protected]> wrote: >>>>>>>>>> >>>>>>>>>>> Thank you for that! >>>>>>>>>>> >>>>>>>>>>> Presumably I use the last one on the list (why are there >>>>>>>>>>> two....and why are there so many?...I would have imagined that only >>>>>>>>>>> the >>>>>>>>>>> latest one was kept?!?!) >>>>>>>>>>> >>>>>>>>>>> On Friday 5 July 2024 at 11:04:13 UTC+12 Tom Keffer wrote: >>>>>>>>>>> >>>>>>>>>>>> Nothing has changed in WeeWX that would cause this. And, >>>>>>>>>>>> frankly, the message from your hosting company is completely >>>>>>>>>>>> useless. >>>>>>>>>>>> >>>>>>>>>>>> To diagnose we would need to see the log. See the wiki article >>>>>>>>>>>> *Help! >>>>>>>>>>>> Posting to weewx-user >>>>>>>>>>>> <https://github.com/weewx/weewx/wiki/Help!-Posting-to-weewx-user>* >>>>>>>>>>>> for >>>>>>>>>>>> instructions on getting a good copy of the log. >>>>>>>>>>>> >>>>>>>>>>>> Security updates of 'stretch' were discontinued about 4 >>>>>>>>>>>> years ago. That may explain why you are getting the IP not found >>>>>>>>>>>> error. >>>>>>>>>>>> It's also possible that your /etc/sources.list file uses IP >>>>>>>>>>>> addresses, >>>>>>>>>>>> rather than domain names, and that address has been retired. In >>>>>>>>>>>> any case, >>>>>>>>>>>> that's a Debian issue, not a WeeWX issue. >>>>>>>>>>>> >>>>>>>>>>>> -tk >>>>>>>>>>>> >>>>>>>>>>>> On Thu, Jul 4, 2024 at 3:42 PM Monica Mulholland < >>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> I am running Weewx on a RPi3 and have been for a number of >>>>>>>>>>>>> years. It recently stopped updating the external website - see >>>>>>>>>>>>> attached. >>>>>>>>>>>>> >>>>>>>>>>>>> On investigation, I found that the internal website was >>>>>>>>>>>>> working perfectly - see attached. >>>>>>>>>>>>> >>>>>>>>>>>>> I complained to my company hosting my website and this is what >>>>>>>>>>>>> they have to say - see attachment. >>>>>>>>>>>>> >>>>>>>>>>>>> Has anything changed in Weewx that might have caused this. >>>>>>>>>>>>> >>>>>>>>>>>>> As an aside, for the last couple of years I have been getting >>>>>>>>>>>>> this message when updating my Pi. >>>>>>>>>>>>> >>>>>>>>>>>>> pi@WeatherPi:~ $ sudo apt-get update && sudo apt-get upgrade >>>>>>>>>>>>> Hit:1 http://weewx.com/apt squeeze InRelease >>>>>>>>>>>>> >>>>>>>>>>>>> Ign:2 http://raspbian.raspberrypi.org/raspbian stretch >>>>>>>>>>>>> InRelease >>>>>>>>>>>>> Hit:3 http://archive.raspberrypi.org/debian stretch InRelease >>>>>>>>>>>>> >>>>>>>>>>>>> Err:4 http://raspbian.raspberrypi.org/raspbian stretch >>>>>>>>>>>>> Release >>>>>>>>>>>>> 404 Not Found [IP: 93.93.128.193 80] >>>>>>>>>>>>> Reading package lists... Done >>>>>>>>>>>>> E: The repository 'http://raspbian.raspberrypi.org/raspbian >>>>>>>>>>>>> stretch Release' does no longer have a Release file. >>>>>>>>>>>>> N: Updating from such a repository can't be done securely, and >>>>>>>>>>>>> is therefore disabled by default. >>>>>>>>>>>>> N: See apt-secure(8) manpage for repository creation and user >>>>>>>>>>>>> configuration details. >>>>>>>>>>>>> pi@WeatherPi:~ $ >>>>>>>>>>>>> >>>>>>>>>>>>> Does this have any bearing? It should not have because I have >>>>>>>>>>>>> been getting the message for quite a while and the failure to >>>>>>>>>>>>> update the >>>>>>>>>>>>> site has only happened recently. >>>>>>>>>>>>> >>>>>>>>>>>>> I am a bit mystified as to what is going on. Any help would be >>>>>>>>>>>>> much appreciated. >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> -- >>>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>>> Google Groups "weewx-user" group. >>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>>> it, send an email to [email protected]. >>>>>>>>>>>>> To view this discussion on the web visit >>>>>>>>>>>>> https://groups.google.com/d/msgid/weewx-user/86231e99-aea3-4380-8d9a-c5e146aa2a75n%40googlegroups.com >>>>>>>>>>>>> >>>>>>>>>>>>> <https://groups.google.com/d/msgid/weewx-user/86231e99-aea3-4380-8d9a-c5e146aa2a75n%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>>>>>>>> . >>>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>> Google Groups "weewx-user" group. >>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>> it, send an email to [email protected]. >>>>>>>>>>> >>>>>>>>>> To view this discussion on the web visit >>>>>>>>>>> https://groups.google.com/d/msgid/weewx-user/46336e2c-5f1a-4767-96d8-0d7da33f5780n%40googlegroups.com >>>>>>>>>>> >>>>>>>>>>> <https://groups.google.com/d/msgid/weewx-user/46336e2c-5f1a-4767-96d8-0d7da33f5780n%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>>>>>> . >>>>>>>>>>> >>>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "weewx-user" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send an email to [email protected]. >>>>>>>>> >>>>>>>> To view this discussion on the web visit >>>>>>>>> https://groups.google.com/d/msgid/weewx-user/7504487b-9849-4dfa-b8a7-2f3e747118den%40googlegroups.com >>>>>>>>> >>>>>>>>> <https://groups.google.com/d/msgid/weewx-user/7504487b-9849-4dfa-b8a7-2f3e747118den%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>>>> . >>>>>>>>> >>>>>>>> -- You received this message because you are subscribed to the Google Groups "weewx-user" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/weewx-user/6dd2ab91-bd78-470e-a1ae-f4f2dce69523n%40googlegroups.com.
