If details.email_address is a var,  then it shouldn't be in quotes. To 
avoid any doubt, just use a str:  'myt...@validemail.com'

General approach: "first get it working,  then improve it".  Maybe this 
will help...

def contact_us():
    details=db.hotel_profile(request.args(0, cast=int))
    form = SQLFORM.factory(
        Field('name', requires=IS_NOT_EMPTY()),
        Field('cell_number', requires=IS_NOT_EMPTY()),
        Field('email', requires =[ IS_EMAIL(error_message='invalid email!'), 
IS_NOT_EMPTY() ]),
        Field('subject', requires=IS_NOT_EMPTY()),
        Field('message', requires=IS_NOT_EMPTY(), type='text')
    )
    if form.process().accepted:
        if mail.send(to = 'myt...@validemail.com', 
                     subject = 'Simple Subject',
                     message = 'My test message!'):
            response.flash = T('Thank you, your form was submitted')
        else: 
            response.flash = 'Error sending message!!!' 
    return dict(form=form)

-- 
Resources:
- http://web2py.com
- http://web2py.com/book (Documentation)
- http://github.com/web2py/web2py (Source code)
- https://code.google.com/p/web2py/issues/list (Report Issues)
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