not sure why not work in your place, pls check the log (ldap server or 
web2py), i've tried from scratch work fine
*env i used:*
- web2py 2.16.1-stable
- Python 2.7.15
- installed module python-ldap with pip install python-ldap
- apacheds from scratch (https://directory.apache.org/apacheds)

*step i took:*
- create new web2py app: ldap
- modified:
*models/db.py*
auth.define_tables(username=True, signature=False)
from gluon.contrib.login_methods.ldap_auth import ldap_auth
auth.settings.login_methods.append(ldap_auth(mode = 'ad', 
                                             server = 'localhost',
                                             port = 10389, 
                                             base_dn = 
'ou=system,dc=example,dc=com') )
"""
# test with mode=cn work fine too
auth.settings.login_methods.append(ldap_auth(mode = 'cn', 
                                             server = 'localhost',
                                             port = 10389, 
                                             base_dn = 
'ou=system,dc=example,dc=com') )
"""
auth.settings.login_methods = [ldap_auth]

*controllers/default.py*
@auth.requires_login()
def test():
    return locals()

- open http://localhost:8000/ldap/default/test
enter (apacheds ldap default login)
username : admin
password : secret 

best regards,
stifan

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