ok, this is what I figured out from the source code under gluon.tools.

I have a form with a nonSQLFORM input that allows the Manager to optionally 
force the user to reset the password.  if that form is submitted correctly, 
under the form.process().accepted I have:

                rv = request.vars
                sent = ""
                if (rv.active == "T") or ((xUser is not None) and 
(xUser.email <> uform.vars.email)):
                    xUser.update_record(email=uform.vars.email, 
password=db.auth_user.password.validate('any_random_string')[0])
                    sent = sent and auth.email_reset_password(xUser)
                    if sent:
                        sent = " and Email Sent"
                session.flash = "User Added/Updated"+sent

where xUser and uform is a db query and SQLFORM, respectively, for the user 
that the Manager is working on.  the main idea is that xUser is 
update_record with the new email and an encrypted random string and then 
auth.email_reset_password will also update_record with the proper 
reset_password_key string and store all three fields in the database.  it 
will then notify the user through an email the full link with the 
reset_password_key to the user and the user can then update their password 
under the link.

can also customize the subject and body of the email sent under db.py via:

auth.default_messages['reset_password_subject'] = "XYZ: Update your Changed 
Email/Password"
auth.default_messages['reset_password'] = "Login User/Email and/or Password 
have changed for your XYZ account.  Click on the link: %(link)s to reset 
your password.  Please choose a different password then used prior hand."

pretty smooth and I think it is working properly.  anyone can offer further 
details.  lucas

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