Hi I test your suggestion.
and mail.error shows __init__() got an unexpected keyword argument 
'source_address'

here is the code
 smtp_args = self.settings.server.split(':')
                kwargs = dict(timeout=self.settings.timeout)
                if self.settings.ssl:
                    server = smtplib.SMTP_SSL(*smtp_args, **kwargs)
                else:
                    # server = smtplib.SMTP(*smtp_args, **kwargs)
                    server = smtplib.SMTP(*smtp_args, 
source_address=('MY_IP_ADDRESS', 0))



Leonel Câmara於 2016年3月23日星期三 UTC+8下午6時01分10秒寫道:
>
> I think web2py is sending its mail using IPv6 because the default OS 
> behavior for the environment you're using web2py on is to have your IPv6 
> address as the source_address.
>
> Can you do a test for me? In gluon/tools.py can you change: 
>
> server = smtplib.SMTP(*smtp_args, **kwargs)
>
> To:
>
> server = smtplib.SMTP(*smtp_args, source_address=(YOUR_IPV4_ADDRESS, 0))
>
> Restart web2py and tell me if this works. If it does I will make a pull 
> request so you can have a mail.setttings.source_address and fix this issue 
> in case something is misconfigured in your web2py environment and it's 
> using IPv6 against your will.
>

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